The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.
Deadline
The time limit for receipt of tenders was 2018-11-19.
The procurement was published on 2018-10-12.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Establishment and Delivery of the Patient Safety Advocacy Service
NPSO PSAS
Products/services: Health services📦
Short description:
“The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make...”
Short description
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.
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Estimated value excluding VAT: EUR 3 900 000 💰
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Additional products/services: Health services📦
Additional products/services: Hospital and related services📦
Additional products/services: Hospital support services📦
Additional products/services: Miscellaneous health services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Ireland.
Description of the procurement:
“The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint....”
Description of the procurement
The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2,5 years). It will meet the needs of the service user within an acceptable timeframe and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 900 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 30
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Maximum of 2 renewals of 12 months each.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“All advocates engaged by the service will be required to complete the customised Patient Safety Complaints Advocacy (PSCA) Training Programme developed for...”
List and brief description of conditions
All advocates engaged by the service will be required to complete the customised Patient Safety Complaints Advocacy (PSCA) Training Programme developed for the initiative by the Department of Health within 1 year of commencement of engagement.
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Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As stated in the RFT.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-11-19
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2018-11-19
12:00 📅
Conditions for opening of tenders (place): Department of Health, Miesian Plaza, 50-58 Baggot Street, Dublin 2.
Conditions for opening of tenders (Information about authorised persons and opening procedure): Department of Health staff.
Complementary information Information about electronic workflows
Electronic payment will be used
Review body
Name: The High Court
Postal address: Four Courts, Dublin Ireland
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 199-451993 (2018-10-12)
Contract award notice (2019-01-17) Contracting authority Name and addresses
E-mail: ciara_norton@health.gov.ie📧
Object Scope of the procurement
Short description:
“The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make...”
Short description
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA/MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say" within the lifetime and cost of the contract.
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Total value of the procurement (excluding VAT): EUR 3 823 507 💰
Description
Main site or place of performance: Ireland
Description of the procurement:
“The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint....”
Description of the procurement
The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2.5 years). It will meet the needs of the service user within an acceptable time-frame and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
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Quality criterion (name): Quality
Quality criterion (weighting): 41 %
Quality criterion (name): Service Delivery
Quality criterion (weighting): 32 %
Price (weighting): 27 %
Procedure Administrative information
Previous publication concerning this procedure: 2018/S 199-451993
Award of contract
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Contract Number: 1
Title: Establishment and Delivery of the Patient Safety Advocacy Service
Date of conclusion of the contract: 2018-12-20 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: National Advocacy Service for People with Disabilities
National registration number: 535779
Postal address: Ground Floor, George’s Quay House, 43 Townsend Street, Dublin 2.
Postal town: Dublin
Postal code: D02 VK65
Country: Ireland 🇮🇪
Phone: +353 761073000📞
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 4 800 000 💰
Total value of the contract/lot: EUR 3 823 507 💰
Complementary information Review body
Name: The High Court of Ireland
Postal address: Dublin
Postal town: Dublin
Phone: +353 18886000📞
URL: www.health.gov.ie🌏
Source: OJS 2019/S 014-029385 (2019-01-17)