Provision of Over the Counter third party receipting services including Online PAYG Top Ups

Electricity Supply Board (ESB)

Provision of over the counter 3rd party receipting services including online PAYG top ups.

Deadline

The time limit for receipt of tenders was 2018-01-22. The procurement was published on 2017-12-18.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2017-12-18 Contract notice
2019-01-04 Contract award notice
Contract notice (2017-12-18)
Object
Scope of the procurement
Title: Billing system
Reference number: SS/CON/3622
Short description:
Provision of over the counter 3rd party receipting services including online PAYG top ups.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Billing system 📦
Additional CPV: Billing system 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: joey.gormly@esb.ie 📧
Phone: +353 17027474 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123035&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123035&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-12-18 📅
Submission deadline: 2018-01-22 📅
Publication date: 2017-12-20 📅
Identifiers
Notice number: 2017/S 244-510560
OJ-S issue: 244
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT 128173

Object
Scope of the procurement
Title of the lot: ROI OTC Bill Payment (Electricity and Gas)
Lot number: 1
Short description:
Lot 1 – ROI OTC bill payment (electricity and gas).
Core over the counter (OTC) bill payment - receipting service for general electricity and gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
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Duration: 36 months
Description of renewals:
On the completion of the contract period 3 years ESB retains the option, at the discretion of ESB, to extend for a further period of 24 months.
Description of options:
On the completion of the contract period 3 years ESB retains the option, at the discretion of ESB, to extend for a further period of 24 months.
Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT 128173
Title of the lot: ROI OTC PAYG Top Up Electricity and Gas**
Lot number: 2
Short description:
Lot 2 – ROI OTC PAYG Top Up Electricity and Gas**.
Over the counter PAYG top up vends for electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
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— The provision of OTC PAYG Top Up vends for gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours.
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Additional information:
Please consult the associated documentation, which contains full instructions.
Regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT 128173
Title of the lot: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app)
Lot number: 3
Short description:
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app).
We require the provision of a facility for:
i) Online Top Ups via our website– both once off or by creating an account.
ii) Provision of an Electric Ireland top up app. To facilitate both once off top ups or top ups by creating an account.
iii) IVR self-service top up.
iv) SMS top ups.
Description of renewals:
On the completion of the contract period three (3) years ESB retains the option, at the discretion of ESB, to extend for a further period of 24 months.
Additional information:
Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app).
We require the provision of a facility for:
i) Online Top Ups via our website– both once off or by creating an account
ii) Provision of an Electric Ireland top up app. To facilitate both once off top ups or top ups by creating an account
iii) IVR self-service top up
iv) SMS top ups
Title of the lot: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
Lot number: 4
Short description:
Lot 4 – NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR).
i) Over the counter (OTC) bill payment
ii) Over the counter (OTC) PAYG top ups
iii) Online PAYG Top Ups – both once off or by creating an account
iv) IVR self-service top up
— Over the counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
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— Over the Counter (OTC) PAYG top up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
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— Online PAYG Top Ups - both once off or by creating an account by using a debit or credit card.
— IVR self-service PAYG Top Up - using a debit or credit card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
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Description of options:
On the completion of the contract period three (3) years ESB retains the option, at the discretion of ESB, to extend for a further period of 24 months.
Additional information:
ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account
iii) IVR self-service Top Up

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
List and brief description of rules and criteria:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
Contract execution
Deposits and guarantees required:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.

Procedure
Minimum number of candidates: 1
Maximum number of candidates: 5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 applicants will be invited to tender, subject to that number qualifying.
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Joey Gormly
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=123035&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
Estimated timing for further notices: 5 years.
Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document.
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All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via 3rd parties.
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2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract under the framework agreement, the contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the circumstances pertaining to the contract.
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7) At its absolute discretion, the contracting entity may elect to terminate this procurement process or any contract awarded under this tender process at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto-requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended.
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9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
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10) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting entity reserves the right to invite at least 5 applicants subject to that number qualifying.

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Body responsible for mediation procedures
Name: not applicable
Postal town: Dublin
Service from which information about the review procedure may be obtained
Name: Not applicable
Source: OJS 2017/S 244-510560 (2017-12-18)
Contract award notice (2019-01-04)
Object
Scope of the procurement
Short description:
Provision of over the counter third party receipting services including online PAYG top ups.
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2019-01-04 📅
Publication date: 2019-01-08 📅
Identifiers
Notice number: 2019/S 005-008153
Refers to notice: 2017/S 244-510560
OJ-S issue: 5

Object
Scope of the procurement
Short description:
Lot 1: ROI OTC Bill Payment (Electricity and Gas)
Core Over the Counter (OTC) bill payment — receipting service for general electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
Show more
Lot 2: ROI OTC PAYG Top Up Electricity and Gas**
Over the Counter PAYG top up vends for electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
Show more
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours.
Show more
Title of the lot: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Short description:
Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
(i) online Top Ups via our website – both once off or by creating an account;
(ii) provision of an electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account;
(iii) IVR self-service Top Up;
(iv) SMS top ups.
Additional information:
Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
(i) online Top Ups via our website– both once off or by creating an account;
(ii) provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account;
(iii) IVR self-service Top Up;
(iv) SMS top ups.
Short description:
Lot 4: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
(i) over the Counter (OTC) Bill Payment;
(ii) over the Counter (OTC) PAYG Top Ups;
(iii) online PAYG Top Ups – both once off or by creating an account;
(iv) IVR self-service Top Up.
— Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours,
Show more
— Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours,
Show more
— Online PAYG Top Ups — both once off or by creating an account by using a Debit or Credit Card,
— IVR self-service PAYG Top Up — using a Debit or Credit Card.

Award of contract
Date of contract conclusion: 2018-12-07 📅
Name: An Post
National registration number: IE4736920J
Postal address: Room 2 182
Postal town: Dublin
Postal code: Gpo
Country: Ireland 🇮🇪
Internet address: http://www.anpost.ie 🌏
Name: Payzone Ireland
National registration number: 310110
Postal address: 4 Heather Road
Postal code: Sandyford Industrial
Phone: +353 12076000 📞
Internet address: http://www.payzone.ie 🌏
Name: PayPoint Collections Ltd and PayPoint Network Ltd
National registration number: 03581551 and 02973115
Postal address: PayPoint, 1 the boulevard, shire park
Postal town: Welwyn Garden City
Postal code: AL7 1EL
Country: United Kingdom 🇬🇧
Internet address: http://www.paypoint.com 🌏
Information about tenders
Number of tenders received: 2
1
Source: OJS 2019/S 005-008153 (2019-01-04)
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Suppliers:
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