Object Scope of the procurement
Title:
“Provision of Over the Counter Third Party Receipting Services Including Online PAYG Top Ups
SS/CON/3622”
Products/services: Billing system📦
Short description:
“Provision of over the counter third party receipting services including online PAYG top ups.” Information about lots
This contract is divided into lots ✅
1️⃣ Scope of the procurement
Title: ROI OTC Bill Payment (Electricity and Gas)
Title
Lot Identification Number: 1
Description
Additional products/services: Billing system📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Lot 1: ROI OTC Bill Payment (Electricity and Gas)
Core Over the Counter (OTC) bill payment — receipting service for general electricity and Gas bill...”
Description of the procurement
Lot 1: ROI OTC Bill Payment (Electricity and Gas)
Core Over the Counter (OTC) bill payment — receipting service for general electricity and Gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
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Options ✅
Description of options:
“On the completion of the contract period three (3) years ESB retains the option, at the discretion of ESB, to extend for a further period of 24 months.” Description
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT 128173
2️⃣ Scope of the procurement
Title: ROI OTC PAYG Top Up Electricity and Gas**
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Lot 2: ROI OTC PAYG Top Up Electricity and Gas**
Over the Counter PAYG top up vends for electricity customers who have PAYG meters. This service must be...”
Description of the procurement
Lot 2: ROI OTC PAYG Top Up Electricity and Gas**
Over the Counter PAYG top up vends for electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours.
** The provision of OTC PAYG Top Up vends for Gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours.
3️⃣ Scope of the procurement
Title: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Title
Lot Identification Number: 3
Description
Description of the procurement:
“Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
We require the provision of a facility for:
(i) online Top Ups via our website –...”
Description of the procurement
Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
We require the provision of a facility for:
(i) online Top Ups via our website – both once off or by creating an account;
(ii) provision of an electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account;
(iii) IVR self-service Top Up;
(iv) SMS top ups.
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Additional information:
“Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
We require the provision of a facility for:
(i) online Top Ups via our website– both...”
Additional information
Lot 3: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
We require the provision of a facility for:
(i) online Top Ups via our website– both once off or by creating an account;
(ii) provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by creating an account;
(iii) IVR self-service Top Up;
(iv) SMS top ups.
4️⃣ Scope of the procurement
Title: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
Title
Lot Identification Number: 4
Description
Description of the procurement:
“Lot 4: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
(i) over the Counter (OTC) Bill Payment;
(ii) over the Counter (OTC) PAYG...”
Description of the procurement
Lot 4: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR)
(i) over the Counter (OTC) Bill Payment;
(ii) over the Counter (OTC) PAYG Top Ups;
(iii) online PAYG Top Ups – both once off or by creating an account;
(iv) IVR self-service Top Up.
— Over the Counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours,
— Over the Counter (OTC) PAYG Top Up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours,
— Online PAYG Top Ups — both once off or by creating an account by using a Debit or Credit Card,
— IVR self-service PAYG Top Up — using a Debit or Credit Card.
NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2017/S 244-510560
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: ROI OTC Bill Payment (Electricity and Gas)
Date of conclusion of the contract: 2018-12-07 📅
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: An Post
National registration number: IE4736920J
Postal address: Room 2 182
Postal town: Dublin
Postal code: Gpo
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
URL: http://www.anpost.ie🌏
The contractor is an SME
2️⃣
Contract Number: 2
Name and address of the contractor
Name: Payzone Ireland
National registration number: 310110
Postal address: 4 Heather Road
Postal code: Sandyford Industrial
Phone: +353 12076000📞
URL: http://www.payzone.ie🌏
The contractor is an SME ✅
3️⃣
Contract Number: 3
Lot Identification Number: 2
Title: ROI OTC PAYG Top Up Electricity and Gas**
4️⃣
Contract Number: 4
Lot Identification Number: 3
Title: ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
5️⃣
Contract Number: 5
Lot Identification Number: 4
Title: NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. Web, IVR)
Information about tenders
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 2
Name and address of the contractor
Name: PayPoint Collections Ltd and PayPoint Network Ltd
National registration number: 03581551 and 02973115
Postal address: PayPoint, 1 the boulevard, shire park
Postal town: Welwyn Garden City
Postal code: AL7 1EL
Country: United Kingdom 🇬🇧
Region: United Kingdom 🏙️
URL: http://www.paypoint.com🌏
Complementary information Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: not applicable
Postal town: Dublin
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Not applicable
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 005-008153 (2019-01-04)