Electric Ireland require a Market Research Company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight how the organisation is performing across a range of different criteria and customer touch points.
Deadline
The time limit for receipt of tenders was 2017-02-08.
The procurement was published on 2017-01-09.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Customer Experience and Brand Performance Tracker
SSCON3003
Products/services: Market research services📦
Short description:
“Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight...”
Short description
Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight how the organisation is performing across a range of different criteria and customer touch points.
1️⃣
Additional products/services: Market research services📦
Place of performance: Ireland🏙️
Description of the procurement:
“Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight...”
Description of the procurement
Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight how the organisation is performing across a range of different criteria and customer touch points. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction and experience, advertising, PR, sponsorship and proposition effectiveness; and measuring subsequent effect on brand health.
Show more Award criteria
Quality criterion (name): Evidence of your approach to partnership/flexible working relationship
Quality criterion (weighting): 100
Quality criterion (name): Evidence of ability to add real value
Quality criterion (name): Appropriate methodology, analysis and reporting skills
Quality criterion (weighting): 250
Quality criterion (name): Qualifications and experience of research staff
Quality criterion (weighting): 50
Price (weighting): 500
Information about options
Options ✅
Description of options:
“ESB retains the option to extend the contract for up to a further three (3) years.” Description
Additional information:
“Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2017/S 007-010719
Award of contract
1️⃣
Contract Number: 1
Title: Customer Experience and Brand Performance Tracker
Date of conclusion of the contract: 2017-07-14 📅
Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
Name and address of the contractor
Name: The Research Perspective Ltd
National registration number: 6355449I
Postal address: 342 Harolds Cross Road
Postal town: Dublin
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 868320628📞
E-mail: info@theresearchperspective.com📧
Region: Ireland🏙️
URL: http://www.theresearchperspective.com🌏
The contractor is an SME ✅
Complementary information Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏
Source: OJS 2018/S 221-506833 (2018-11-13)