Preparation of Visitor Experience Development Plans

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland wishes to establish a Multi-Party Framework for the development of
Visitor Experience Plans to support the core propositions which sit under Tourism
Brand Ireland. It is anticipated that a minimum of 10 (SEP's) will be produced per
year of this Framework.
Ireland is the overarching brand, there are currently three propositions, Wild
Atlantic Way, Ireland's Ancient East and Dublin, some are more established than
others. Each proposition has a brand and vision and it is important to remember
that each proposition is at a different stage of development, please refer to
www.failteireland.ie A number of themes have been identified under each of
these brand propositions which are intended to guide development.
In order to bring these propositions to life on the ground for our visitors there is a
need now to develop a number of memorable experiences within each
proposition. These are referred to as Visitor Experiences and generally
comprise of a combination of experiences and can be story based, thematic or
geographical. They must also be:
— Motivational for international visitors,
— Of scale (more than 1 experience, and usually a combination of
experience),
— Unified by a compelling story,
— Have at least 1 ‘hero product’ at its heart,
— Capable of increasing dwell-time and/ or driving economic benefit.
We are now seeking to establish a multi-party Framework for delivery of the
following:
Preparation of Experience Development Plans (in line with Fáilte Ireland
guidelines) through the provision of thought leadership, delivery of creative and
innovative solutions for delivering inspiration and authentic visitor experiences
that would have standout in the international market place. (Note: this is not
about facilitation but a process/methodology to inspire and direct a group of
stakeholders).
Ireland is the overarching brand, there are currently three propositions, Wild
Atlantic Way, Ireland's Ancient East and Dublin, some are more e.

Deadline

The time limit for receipt of tenders was 2016-02-29. The procurement was published on 2016-02-05.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2016-02-05 Contract notice
2016-06-28 Contract award notice
Contract notice (2016-02-05)
Object
Scope of the procurement
Title: Business development consultancy services
Quantity or scope:
The duration of the framework agreement will be for 4 years subject to performance review, Fáilte Irelands requirements and budget availability. For the avoidance of doubt, it should be stated that the period for delivery of any subsequent contracts entered into under the framework may extend beyond the date of expiry of the framework.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business development consultancy services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: 1
Postal town: Dublin
Contact
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞

Reference
Dates
Date dispatched: 2016-02-05 📅
Submission deadline: 2016-02-29 📅
Publication date: 2016-02-09 📅
Identifiers
Notice number: 2016/S 027-043826
Refers to notice: 2015/S 202-366510
OJ-S issue: 27
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully Completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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Object
Scope of the procurement
Estimated value excluding VAT: 1 000 000 💰
1 500 000 💰
Short description:
Fáilte Ireland wishes to establish a Multi-Party Framework for the development of
Visitor Experience Plans to support the core propositions which sit under Tourism
Brand Ireland. It is anticipated that a minimum of 10 (SEP's) will be produced per
year of this Framework.
Ireland is the overarching brand, there are currently three propositions, Wild
Atlantic Way, Ireland's Ancient East and Dublin, some are more established than
others. Each proposition has a brand and vision and it is important to remember
that each proposition is at a different stage of development, please refer to
www.failteireland.ie A number of themes have been identified under each of
these brand propositions which are intended to guide development.
In order to bring these propositions to life on the ground for our visitors there is a
need now to develop a number of memorable experiences within each
proposition. These are referred to as Visitor Experiences and generally
comprise of a combination of experiences and can be story based, thematic or
geographical. They must also be:
— Motivational for international visitors,
— Of scale (more than 1 experience, and usually a combination of
experience),
— Unified by a compelling story,
— Have at least 1 ‘hero product’ at its heart,
— Capable of increasing dwell-time and/ or driving economic benefit.
We are now seeking to establish a multi-party Framework for delivery of the
following:
Preparation of Experience Development Plans (in line with Fáilte Ireland
guidelines) through the provision of thought leadership, delivery of creative and
innovative solutions for delivering inspiration and authentic visitor experiences
that would have standout in the international market place. (Note: this is not
about facilitation but a process/methodology to inspire and direct a group of
stakeholders).
Atlantic Way, Ireland's Ancient East and Dublin, some are more e.
Reference number: CS/2016/01

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in the ITT document available for downloading from the Irish Government‘s Procurement portal: www.etenders.gov.ie
Economic and financial standing:
As stated in the ITT document available for downloading from the Irish Government‘s Procurement portal: www.etenders.gov.ie
Technical and professional ability:
As stated in the ITT document available for downloading from the Irish Government‘s Procurement portal: www.etenders.gov.ie
Contract execution
Deposits and guarantees required: None.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment on receipt of invoices related to purchase orders issued by Fáilte Ireland of the contracting authority.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Single Legal Entity (ies).
Names and professional qualifications of the staff ✅

Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 4
Tender validity period: 006 months
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Tourism Ireland
Postal address: Bishops Square, Redmonds Hill
Postal code: 2
Contact
Contact point: Glenda Byrne
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1169 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96301&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96301&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Publication date: 2015-10-17 📅
Identifiers
Reference number attributed by the contracting authority: CS/2016/01
Notice number in the OJ S: 2015/S 202-366510
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties
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2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of the framework will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
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6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully Completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
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Complementary information
Review body
Name: The High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
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Source: OJS 2016/S 027-043826 (2016-02-05)
Contract award notice (2016-06-28)
Object
Scope of the procurement
Short description:
Fáilte Ireland wishes to establish a Multi-Party Framework for the development of Visitor Experience Plans to support the core propositions which sit under Tourism Brand Ireland. It is anticipated that a minimum of 10 (SEP's) will be produced per year of this Framework.
Show more
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Internet address: http://www.failteireland.ie 🌏

Reference
Dates
Date dispatched: 2016-06-28 📅
Publication date: 2016-07-01 📅
Identifiers
Notice number: 2016/S 125-223308
Refers to notice: 2016/S 027-043826
OJ-S issue: 125

Object
Scope of the procurement
Short description:
A number of themes have been identified under each of the brand propositions which are intended to guide development. In order to bring these propositions to life on the ground for our visitors there is a need now to develop a number of memorable experiences within each proposition. These are referred to as Visitor Experiences and generally comprise of a combination of experiences and can be story based, thematic or geographical.
Show more
Preparation of Experience Development Plans (in line with Fáilte Ireland guidelines) through the provision of thought leadership, delivery of creative and innovative solutions for delivering inspiration and authentic visitor experiences that would have stand-out in the international market place. (Note: this is not about facilitation but a process/methodology to inspire and direct a group of stakeholders).
Show more

Procedure
Award criteria
Quality criterion (name): Creative process/methodology for the development of visitor experience plans
Quality criterion (weighting): 35
Quality criterion (name): Resource expertise and skillset applied
Quality criterion (weighting): 25
Price weighting: 40

Award of contract
Date of contract conclusion: 2016-05-11 📅

Contracting authority
Contact
Internet address: www.failteireland.ie 🌏

Complementary information
Review body
Country: Ireland 🇮🇪
Source: OJS 2016/S 125-223308 (2016-06-28)
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