Field Agent Services

Electricity Supply Board ( ESB )

Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.

Deadline

The time limit for receipt of tenders was 2016-08-30. The procurement was published on 2016-07-26.

Who? What? Where?
Procurement history
Date Document
2016-07-26 Contract notice
2016-11-21 Contract award notice
Contract notice (2016-07-26)
Object
Scope of the procurement
Title: Collection agency services
Reference number: SSCON2529
Short description:
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Show more
Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services ๐Ÿ“ฆ
Additional CPV: Collection agency services ๐Ÿ“ฆ
Place of performance
NUTS region: Ireland ๐Ÿ™๏ธ
Northern Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie ๐ŸŒ
E-mail: alan.lambe@esb.ie ๐Ÿ“ง
Phone: +353 17027847 ๐Ÿ“ž
URL for documents: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2016-07-26 ๐Ÿ“…
Submission deadline: 2016-08-30 ๐Ÿ“…
Publication date: 2016-07-29 ๐Ÿ“…
Identifiers
Notice number: 2016/S 145-261860
OJ-S issue: 145
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.

Object
Scope of the procurement
Title of the lot: Republic of Ireland
Lot number: 1
Duration: 24 months
Description of renewals: Option to extend for a further 36 months (or part thereof) by mutual agreement.
Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Title of the lot: Northern Ireland
Lot number: 2
Place of performance
Main site or place of performance:
Republic of Ireland.
Northern Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Economic and financial standing:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Minimum level(s) of standards:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Technical and professional ability:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
List and brief description of rules and criteria:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Where a grouping of service providers express interest, it is a requirement of ESB that 1 member of the group accept full contractual responsibility for delivery of the services. Where appropriate the intended contractual responsibility member of any grouping or consortium must be identified in responding to this notice.
Show more

Procedure
Number of participants to be contemplated: 2
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Alan Lambe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 ๐ŸŒ
Documents URL: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE ๐ŸŒ

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886000 ๐Ÿ“ž
Internet address: http://www.courts.ie ๐ŸŒ
Information about review deadlines:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Service from which information about the review procedure may be obtained
Name: Consult a legal advisor
Postal town: As required
Source: OJS 2016/S 145-261860 (2016-07-26)
Contract award notice (2016-11-21)
Object
Scope of the procurement
Short description:
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic Of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Show more
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Reference
Dates
Date dispatched: 2016-11-21 ๐Ÿ“…
Publication date: 2016-11-24 ๐Ÿ“…
Identifiers
Notice number: 2016/S 227-413877
Refers to notice: 2016/S 145-261860
OJ-S issue: 227
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.

Object
Scope of the procurement
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.

Award of contract
Date of contract conclusion: 2016-11-21 ๐Ÿ“…

Complementary information
Review body
Postal address: Four Courts, Inns Quay, Dublin 7
Information about review deadlines:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Source: OJS 2016/S 227-413877 (2016-11-21)