Field Agent Services

Electricity Supply Board ( ESB )

Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.

Deadline
The time limit for receipt of tenders was 2016-08-30. The procurement was published on 2016-07-26.

Who?

What?

Where?
  • โ€ข Northern Ireland โ€บ Northern Ireland

Procurement history
Date Document
2016-07-26 Contract notice
2016-11-21 Contract award notice
Contract notice (2016-07-26)
Object
Scope of the procurement
Title: Collection agency services
Reference number: SSCON2529
Short description:
โ€œElectric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...โ€    Show more
Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services ๐Ÿ“ฆ
Additional CPV: Collection agency services ๐Ÿ“ฆ
Place of performance
NUTS region: Ireland ๐Ÿ™๏ธ
NUTS region: Northern Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie ๐ŸŒ
E-mail: alan.lambe@esb.ie ๐Ÿ“ง
Phone: +353 17027847 ๐Ÿ“ž
URL for documents: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2016-07-26 ๐Ÿ“…
Submission deadline: 2016-08-30 ๐Ÿ“…
Publication date: 2016-07-29 ๐Ÿ“…
Identifiers
Notice number: 2016/S 145-261860
OJ-S issue: 145
Additional information

โ€œPlease consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at:...โ€    Show more
Source: OJS 2016/S 145-261860 (2016-07-26)
Contract award notice (2016-11-21)
Object
Scope of the procurement
Short description:
โ€œElectric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...โ€    Show more
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Reference
Dates
Date dispatched: 2016-11-21 ๐Ÿ“…
Publication date: 2016-11-24 ๐Ÿ“…
Identifiers
Notice number: 2016/S 227-413877
Refers to notice: 2016/S 145-261860
OJ-S issue: 227
Additional information

โ€œPlease consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at...โ€    Show more
Source: OJS 2016/S 227-413877 (2016-11-21)