Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Deadline
The time limit for receipt of tenders was 2016-08-30.
The procurement was published on 2016-07-26.
Contract notice (2016-07-26) Object Scope of the procurement
Title: Collection agency services
Reference number: SSCON2529
Short description:
โElectric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...โ
Short description
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
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Original language: English ๐ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services๐ฆ
Additional CPV: Collection agency services๐ฆ Place of performance
NUTS region: Ireland๐๏ธ
NUTS region: Northern Ireland ๐๏ธ
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
โPlease consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at:...โ
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at: https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
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Source: OJS 2016/S 145-261860 (2016-07-26)
Contract award notice (2016-11-21) Object Scope of the procurement
Short description:
โElectric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...โ
Short description
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic Of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Show more Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Award criteria
Lowest price
Reference Dates
Date dispatched: 2016-11-21 ๐
Publication date: 2016-11-24 ๐
Identifiers
Notice number: 2016/S 227-413877
Refers to notice: 2016/S 145-261860
OJ-S issue: 227
Additional information
โPlease consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at...โ
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Show more
Source: OJS 2016/S 227-413877 (2016-11-21)