Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Deadline
The time limit for receipt of tenders was 2016-08-30.
The procurement was published on 2016-07-26.
Object Scope of the procurement
Title: Field Agent Services.
SSCON2529
Products/services: Collection agency services📦
Short description:
“Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...”
Short description
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic Of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Show more Information about lots
This contract is divided into lots ✅
1️⃣ Scope of the procurement
Title: Republic of Ireland
Title
Lot Identification Number: 1
Description
Additional products/services: Collection agency services📦
Place of performance: Ireland🏙️
Main site or place of performance: Republic of Ireland.
Description of the procurement:
“Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and...”
Description of the procurement
Electric Ireland wishes to engage experienced service providers to provide an end-to-end, best in class customer engagement operation to target both SME and residential markets in Republic Of Ireland and Northern Ireland with the aim of ensuring customer re-engagement and the subsequent collection of debt.
Show more
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
2️⃣ Scope of the procurement
Title: Northern Ireland
Title
Lot Identification Number: 2
Description
Place of performance: Northern Ireland 🏙️
Main site or place of performance: Northern Ireland.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2016/S 145-261860
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: Republic of Ireland
Date of conclusion of the contract: 2016-11-21 📅
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at...”
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Show more Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at...”
Precise information on deadline(s) for review procedures
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download at https://irl.eu-supply.com/login.asp?B=ETENDERS_SIMPLE using RFT ID: 107675.
Show more Service from which information about the review procedure may be obtained
Name: Consult a legal advisor
Postal town: As required
Country: Ireland 🇮🇪
Source: OJS 2016/S 227-413877 (2016-11-21)