Panel for Identified Individual Service Providers for External Drafting

Financial Services Ombudsman Bureau

The Financial Services Ombudsman is a statutory officer who deals independently with complaints from consumers about their individual dealings with all regulated financial services providers that have not been resolved by the providers.
The FSO is therefore the arbiter of unresolved disputes and is impartial.
It is a free service to the complainant. Broader issues of consumer protection are the responsibility of the Central Bank of Ireland as Financial Regulator of Ireland.
The FSO wishes to establish a panel of service providers to meet its requirements for External Drafting Services to assist with the investigation of complaints.
Successful candidates will be required to formalise consumer complaints and to identify information and evidence to be sought by the Financial Services Ombudsman for the purpose of investigations. Successful candidates will also be required to prepare reasoned opinions as to aspects of the validity and merits of complaints.
It is emphasised that membership of the panel constitutes no guarantee to purchase a specific quantity of services from a particular service provider.
Indeed, the Contracting Authority reserves the right to operate outside of the panel at its discretion; particularly should it become apparent that doing so would offer access to greater technical expertise. Notwithstanding the foregoing, the panel approach has been adopted in order to leverage efficiencies and maximise cost savings over the duration of the panel.

Deadline

The time limit for receipt of tenders was 2015-07-24. The procurement was published on 2015-06-26.

Who? What? Where?
Procurement history
Date Document
2015-06-26 Contract notice
Contract notice (2015-06-26)
Object
Scope of the procurement
Title: Legal services
Quantity or scope:
A variety of individual jobs will be assigned as required over the life of the panel.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Legal services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Not specified
Awarding authority name: Financial Services Ombudsman Bureau
Postal address: 3rd Floor, Lincoln House, Lincoln Place
Postal code: 2
Postal town: Dublin
Contact
E-mail: diarmuid.byrne@financialombudsman.ie 📧
Phone: +353 16318561 📞
Fax: +353 16620890 📠

Reference
Dates
Date dispatched: 2015-06-26 📅
Submission deadline: 2015-07-24 📅
Publication date: 2015-07-01 📅
Identifiers
Notice number: 2015/S 124-227780
OJ-S issue: 124
Additional information
This notice is being published on a voluntary basis in the OJEU as the framework agreement is for a service which is a non-priority service (Annex IIB) and therefore not subject to the full rigours of the public procurement directive (2004/18/EC). Please note that as a result of this competition the contracting entity will establish a panel in accordance with the rules detailed in the document available from www.etenders.gov.ie
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Object
Scope of the procurement
Frequency of contracts to be awarded: As required.
Short description:
The Financial Services Ombudsman is a statutory officer who deals independently with complaints from consumers about their individual dealings with all regulated financial services providers that have not been resolved by the providers.
The FSO is therefore the arbiter of unresolved disputes and is impartial.
It is a free service to the complainant. Broader issues of consumer protection are the responsibility of the Central Bank of Ireland as Financial Regulator of Ireland.
The FSO wishes to establish a panel of service providers to meet its requirements for External Drafting Services to assist with the investigation of complaints.
Successful candidates will be required to formalise consumer complaints and to identify information and evidence to be sought by the Financial Services Ombudsman for the purpose of investigations. Successful candidates will also be required to prepare reasoned opinions as to aspects of the validity and merits of complaints.
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It is emphasised that membership of the panel constitutes no guarantee to purchase a specific quantity of services from a particular service provider.
Indeed, the Contracting Authority reserves the right to operate outside of the panel at its discretion; particularly should it become apparent that doing so would offer access to greater technical expertise. Notwithstanding the foregoing, the panel approach has been adopted in order to leverage efficiencies and maximise cost savings over the duration of the panel.
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Duration: 048 months
Place of performance
Main site or place of performance: Lincoln Place, Dublin 2.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
Economic and financial standing:
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
Technical and professional ability:
Please see the questionnaire available to download from www.etenders.gov.ie using Ref: 96550.
Contract execution
Deposits and guarantees required: Not applicable.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: To be agreed with the successful parties.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Not applicable.
Names and professional qualifications of the staff ✅

Procedure
Number of operators of the framework agreement: 15
Duration of the framework agreement in years: 4
Objective criteria for selection: The top 15 firms will be admitted to the panel.
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Diarmuid Byrne
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/548 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89620&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89620&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
This notice is being published on a voluntary basis in the OJEU as the framework agreement is for a service which is a non-priority service (Annex IIB) and therefore not subject to the full rigours of the public procurement directive (2004/18/EC).
Please note that as a result of this competition the contracting entity will establish a panel in accordance with the rules detailed in the document available from www.etenders.gov.ie

Complementary information
Review body
Name: The High Court
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Service from which information about the review procedure may be obtained
Name: Consult a legal advisor
Source: OJS 2015/S 124-227780 (2015-06-26)
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