Merchant Card Acquirier Services

Iarnrod Eireann-Irish Rail

Short description of the contract or purchase(s): Irish Rail-Iarnród Eireann is seeking to put in place a service provider for the provision of Merchant Card Acquiring Services to manage its credit card and debit card transaction processing for a period of 1 year with an option to renew for a further 1 year The Merchant Acquirer must be able to handle all Iarnród Eireann sales channels and be able to cater for its current and future passenger sales. The Merchant Acquirer must accommodate multiple sales channels including Booking Office, On Board Train sales, Online Ticket Sales, Phone Sales, Ticket Vending Machines and any future sales channels.
The Merchant Acquirer must provide online access to historical and real-time transaction information, with capability to monitor exceptional items and export merchant statements. Iarnród Eireann require online access to a holistic view of transactions across multiple sales channels (ECommerce, POS, MOTO, etc) and all transactions should be traceable (link to the originating payment channel). The Merchant Acquirer must provide information on measures it uses in fraud prevention. Any future Merchant Card Acquiring Solution must be PCI compliant.
Iarnród Eireann invites companies with prior experience in delivering Merchant Card Acquiring Services to other major retailers and/or transport companies. All applicants must be licensed by the Central Bank of Ireland or equivalent. The estimated volume of transactions to be processed per annum is in excess of 2 000 000 transactions per annum.
Any proposed solution should be capable of interfacing to PayWare Merchant Server Software or equivalent.
While the initial contract will be with Iarnród Eireann / Irish Rail, other companies
within the CIE Group may rely on this notice and PQQ in the future.

Deadline
The time limit for receipt of tenders was 2015-10-20. The procurement was published on 2015-10-05.

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Procurement history
Date Document
2015-10-05 Contract notice