DCC Dispatch telephony System

Electricity Supply Board

Distribution and Control Centre Dispatch Telephony System.

Deadline

The time limit for receipt of tenders was 2015-06-30. The procurement was published on 2015-05-29.

Who? What? Where?
Procurement history
Date Document
2015-05-29 Contract notice
2015-06-08 Additional information
Contract notice (2015-05-29)
Object
Scope of the procurement
Title: Radio, television, communication, telecommunication and related equipment
Quantity or scope:
The provision of a utility grade Dispatch Telephony platform and Call Recording facility along with system implementation and ongoing support.ESB Networks require a highly available Dispatch Telephony System and Call Recording facility capable of serving operational requirements of the Distribution Control Centres in Dublin and Cork. The system will be fully autonomous and independent of other ESB communication systems. The Dispatch Telephony capability shall be hosted locally in DCC locations or across the existing two ESB Data Centres or ESB Networks Operational Data Centres.1. The Dispatch Telephony System shall be capable of providing IP based telephony that will replace the existing CallTouch and MD110 dispatch telephony platform. Required number of users and functions at each of the DCC locations:NDCC:— Control Operators: 7;— Dispatch Operators: 6;— Supervisor Office: 1;NDCC Disaster Recovery:— Control Operators: 4;— Dispatch Operators: 4;SDCC:— Control Operators: 4;— Dispatch Operators: 4;— Supervisor Office: 1;Total DCC users: 31.2. The Dispatch Telephony System shall be capable of providing full redundancy with no single point of failure and all services duplicated between the 2 Main DCC locations.3. The Dispatch Telephony System shall be capable of facilitating a fully functioning NDCC Disaster Recovery site.4. The Dispatch Telephony System shall be capable of providing physical and soft client operator end points suitable for operation within the DCC environment. DCC operator end points shall provide the visual representation of agents and call groups with interactive control and high degree of customisation.5. The Dispatch Telephony System shall be capable of providing the Call Recording facility for all DCC operators with an instant playback function for recent conversations.6. The Dispatch Telephony Systems shall be capable of integrating with the corporate telephony; in particular with Cisco UCM 10.5 and AASTRA MX-One platforms.7. The Dispatch Telephony Systems shall be capable of integrating with TETRA Ireland PMR system.8. Contingency for PSTN telephony services for both DCC locations and DR site shall be maintained.9. The Dispatch Telephony System shall be capable of providing the following functionality:Automated inbound call handling:i. Inbound call prioritisation by Originating Number.ii. Inbound call messaging facility with the agent status information for the calling Network Technicians.iii. Messaging facility for the emergency operation.iv. IVR and Voice Mail facility.v. Courtesy greeting.Outbound call routing management.Call Log with received, dialled and missed calls.Call pickup, call interception and a 2-way intercom facility.Integrated contact directory accessible from the operator's end points with the off-site backup and access mechanism in the event of the system failure.Integrated Call Detail Reporting (CDR) tool for internal and external call analysis or ability to integrate with the corporate telephony CDR system; in particular with Softex and RedBox Call Management.Single management interface for the entire system.High degree of efficiency and flexibility in call handling.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Radio, television, communication, telecommunication and related equipment 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board
Postal address: 27, Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: ssprocuremtn@esb.ie 📧
Phone: +353 17027960 📞

Reference
Dates
Date dispatched: 2015-05-29 📅
Submission deadline: 2015-06-30 📅
Publication date: 2015-06-03 📅
Identifiers
Notice number: 2015/S 105-191763
OJ-S issue: 105

Object
Scope of the procurement
Short description: Distribution and Control Centre Dispatch Telephony System.
Quantity or scope:
The provision of a utility grade Dispatch Telephony platform and Call Recording facility along with system implementation and ongoing support.
ESB Networks require a highly available Dispatch Telephony System and Call Recording facility capable of serving operational requirements of the Distribution Control Centres in Dublin and Cork. The system will be fully autonomous and independent of other ESB communication systems. The Dispatch Telephony capability shall be hosted locally in DCC locations or across the existing two ESB Data Centres or ESB Networks Operational Data Centres.
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1. The Dispatch Telephony System shall be capable of providing IP based telephony that will replace the existing CallTouch and MD110 dispatch telephony platform. Required number of users and functions at each of the DCC locations:
NDCC:
— Control Operators: 7;
— Dispatch Operators: 6;
— Supervisor Office: 1;
NDCC Disaster Recovery:
— Control Operators: 4;
— Dispatch Operators: 4;
SDCC:
Total DCC users: 31.
2. The Dispatch Telephony System shall be capable of providing full redundancy with no single point of failure and all services duplicated between the 2 Main DCC locations.
3. The Dispatch Telephony System shall be capable of facilitating a fully functioning NDCC Disaster Recovery site.
4. The Dispatch Telephony System shall be capable of providing physical and soft client operator end points suitable for operation within the DCC environment. DCC operator end points shall provide the visual representation of agents and call groups with interactive control and high degree of customisation.
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5. The Dispatch Telephony System shall be capable of providing the Call Recording facility for all DCC operators with an instant playback function for recent conversations.
6. The Dispatch Telephony Systems shall be capable of integrating with the corporate telephony; in particular with Cisco UCM 10.5 and AASTRA MX-One platforms.
7. The Dispatch Telephony Systems shall be capable of integrating with TETRA Ireland PMR system.
8. Contingency for PSTN telephony services for both DCC locations and DR site shall be maintained.
9. The Dispatch Telephony System shall be capable of providing the following functionality:
Automated inbound call handling:
i. Inbound call prioritisation by Originating Number.
ii. Inbound call messaging facility with the agent status information for the calling Network Technicians.
iii. Messaging facility for the emergency operation.
iv. IVR and Voice Mail facility.
v. Courtesy greeting.
Outbound call routing management.
Call Log with received, dialled and missed calls.
Call pickup, call interception and a 2-way intercom facility.
Integrated contact directory accessible from the operator's end points with the off-site backup and access mechanism in the event of the system failure.
Integrated Call Detail Reporting (CDR) tool for internal and external call analysis or ability to integrate with the corporate telephony CDR system; in particular with Softex and RedBox Call Management.
Single management interface for the entire system.
High degree of efficiency and flexibility in call handling.
Description of options:
ESB reserves the right to extend the contract for additional period of up to 2 years.
Duration: 36 months
Reference number: BS299A2127
Place of performance
Main site or place of performance: Various locations within Republic of Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Will be specified in the Tender Pre-Qualification Questionnaire.
Economic and financial standing: Will be specified in the Tender Pre-Qualification Questionnaire.
Technical and professional ability:
A Tender Pre-Qualification Questionnaire will be issued to all candidates who respond to this notice. A completed Questionnaire will be evaluated as the expression of interest.
The Pre-Qualification Questionnaire must be completed and returned to: ssprocurement@esb.ie quoting Reference No. SSCON2127 no later than 12:00 noon on xxxx.
ESB will short-list a number of companies to proceed to RFT stage from these expressions of interest, based on the response to the Pre-Qualification Questionnaire.
The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract selection procedure.
Contract execution
Deposits and guarantees required: Will be stated in the tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be stated in the tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping, if successful, will be required to contract as a single entity with joint and several liability. Where appropriate, the intended contractual responsibility member of any grouping or consortium must be identified in responding to this notice.
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Procedure
Duration of the framework agreement in years: 3

Contracting authority
Contact
Contact point: Procurement, Business Service Centre
Bríd Ryan
Internet address: www.esb.ie 🌏

Complementary information
Review body
Name: Chief Registrar
Postal address: The High Court, The Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Name: Candidates own legal advisor
Source: OJS 2015/S 105-191763 (2015-05-29)
Additional information (2015-06-08)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2015-06-08 📅
Submission deadline: 2015-07-13 📅
Publication date: 2015-06-11 📅
Identifiers
Notice number: 2015/S 111-201914
Refers to notice: 2015/S 105-191763
OJ-S issue: 111
Source: OJS 2015/S 111-201914 (2015-06-08)
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Radio, television, communication,... Telecommunications equipment and supplies