Contract for the supply and maintenance if IP Telephony, Customer Contact Centre and Unified Communications

Waterford City and County Council

Waterford City and County Council invites tenders from competent suppliers for the provision of an IP telephony, customer contact centre and unified communications solution. An associated maintenance contract will also be required. The contract will involve the supply, installation, testing, commissioning and support of a new IP Telephony System, Customer Contact Centre (to include integration to a CRM system) and Unified Communications system for its Main Office buildings at Waterford City and Dungarvan with a phased roll out to other sites.

Deadline

The time limit for receipt of tenders was 2015-03-13. The procurement was published on 2015-01-30.

Who? What? Where?
Procurement history
Date Document
2015-01-30 Contract notice
Contract notice (2015-01-30)
Object
Scope of the procurement
Title: Radio, television, communication, telecommunication and related equipment
Quantity or scope:
Waterford City and County Council invites tenders from competent suppliers for the provision of an IP telephony, customer contact centre and unified communications solution. An associated maintenance contract will also be required. The contract will involve the supply, installation, testing, commissioning and support of a new IP Telephony System, Customer Contact Centre (to include integration to a CRM system) and Unified Communications system for its Main Office buildings at Waterford City and Dungarvan with a phased roll out to other sites.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Supplies
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Radio, television, communication, telecommunication and related equipment 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Waterford City and County Council
Postal address: City Hall, The Mall, Co. Waterford
Postal town: Waterford
Contact
E-mail: amcelroy@waterfordcouncil.ie 📧
Phone: +353 51849520 📞

Reference
Dates
Date dispatched: 2015-01-30 📅
Submission deadline: 2015-03-13 📅
Publication date: 2015-02-04 📅
Identifiers
Notice number: 2015/S 024-039481
OJ-S issue: 24
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 2) This is the sole call for competition for this contract. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. 4) Contract award will be subject to the approval of the competent authorities. 5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested. 6) If for any reason it is not possible to award the contract to the tenderer identified following this competitive process, the contracting authority reserves the right to award the contract to the next highest scoring tenderer. 7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded at any time. 8) Please note in relation to all documents, that where reference is made to a standard, particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended. 9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.
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Object
Scope of the procurement
Short description:
Waterford City and County Council invites tenders from competent suppliers for the provision of an IP telephony, customer contact centre and unified communications solution. An associated maintenance contract will also be required. The contract will involve the supply, installation, testing, commissioning and support of a new IP Telephony System, Customer Contact Centre (to include integration to a CRM system) and Unified Communications system for its Main Office buildings at Waterford City and Dungarvan with a phased roll out to other sites.
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Duration: 048 months
Reference number: WWCC 019
Place of performance
Main site or place of performance: Waterford.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please refer to the tender document available to download from www.etenders.gov.ie using System ID RFT ID 91758.
Economic and financial standing:
Please refer to the tender document available to download from www.etenders.gov.ie using System ID RFT ID 91758.
Technical and professional ability:
Please refer to the tender document available to download from www.etenders.gov.ie using System ID RFT ID 91758.
Contract execution
Deposits and guarantees required: Not applicable.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: To be agreed with the successful tenderer.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping if successful must be prepared to contract as a single entity having joint and several liability.
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 012 months
Languages
Language: English 🗣️
Irish 🗣️

Contracting authority
Identity
National registration number: 3263046AH
Contact
Contact point: Anthony McElroy
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/103683 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84443&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84443&B=ETENDERS_SIMPLE 🌏

Reference
Identifiers
Reference number attributed by the contracting authority: WWCC 019
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
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2) This is the sole call for competition for this contract.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate from the Revenue Commissioners when requested.
6) If for any reason it is not possible to award the contract to the tenderer identified following this competitive process, the contracting authority reserves the right to award the contract to the next highest scoring tenderer.
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded at any time.
8) Please note in relation to all documents, that where reference is made to a standard, particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
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9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.
Show more

Complementary information
Review body
Name: The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Internet address: https://www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Name: Legal advisor
Source: OJS 2015/S 024-039481 (2015-01-30)
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