A Single-Party Framework Agreement for a Customer Experience Measurement and Insight Programme to Gas Networks Ireland

Ervia

Ervia acting through its Networks division requires the provision of a Customer Experience Measurement and Insights programme in respect of its domestic and business customers across the Republic of Ireland, Northern Ireland and Scottish markets.

Deadline

The time limit for receipt of tenders was 2015-07-30. The procurement was published on 2015-06-26.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2015-06-26 Contract notice
2016-03-02 Contract award notice
Contract notice (2015-06-26)
Object
Scope of the procurement
Title: Market research services
Quantity or scope: 5 year contract with an option to extend for a further 2 years.
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Market research services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Ervia
Postal address: P.O.Box 900, Webworks, Eglinton Street
Postal town: Cork
Contact
Internet address: http://www.ervia.ie 🌏
E-mail: rachel.ahern@ervia.ie 📧
Phone: +353 214239030 📞

Reference
Dates
Date dispatched: 2015-06-26 📅
Submission deadline: 2015-07-30 📅
Publication date: 2015-07-01 📅
Identifiers
Notice number: 2015/S 124-228368
OJ-S issue: 124
Additional information
A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and sent via email for the attention of The Shared Services Procurement Manager to rachel.ahern@ervia.ie The Questionnaire will cover the financial, economic and technical capacity of candidates. The questionnaire must be completed and returned to the address in I.1. above not later than 17:00 Thursday 30.7.2015. The responses will be used to assist in drawing up a tender list. This process may also include interviews with candidates. The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure. To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register to this tender by email to rachel.ahern@ervia.ie.
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Object
Scope of the procurement
Service category: 10
Short description:
Ervia acting through its Networks division requires the provision of a Customer Experience Measurement and Insights programme in respect of its domestic and business customers across the Republic of Ireland, Northern Ireland and Scottish markets.
Reference number: 15/065
Place of performance
Main site or place of performance: Cork.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
If any of the conditions set out in Regulation 53(1) of The European Communities (Award of Public Authorities Contract) Regulations apply to the applicant, the applicant will be excluded from the competition.
Economic and financial standing:
A full description of candidates' required economics and financial capacity will be set out in the Pre-Qualification Questionnaire.
Technical and professional ability:
A full description of candidates' required technical capacity will be set out in the Pre-Qualification Questionnaire.
Contract execution
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if Ervia considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. Ervia also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as /Ervia considers appropriate.
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Procedure
Languages
Language: English 🗣️
Irish 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Gas Networks Ireland
Postal address: Gasworks Road
Contact
Contact point: Rachel Ahern
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/376 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89597&B=ETENDERS_SIMPLE 🌏
Source: OJS 2015/S 124-228368 (2015-06-26)
Contract award notice (2016-03-02)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: PO Box 900, Webworks, Eglinton Street
Contact
E-mail: tenders@ervia.ie 📧

Reference
Dates
Date dispatched: 2016-03-02 📅
Publication date: 2016-03-05 📅
Identifiers
Notice number: 2016/S 046-077072
Refers to notice: 2015/S 124-228368
OJ-S issue: 46

Object
Scope of the procurement
Estimated value excluding VAT: 0 💰
1 💰

Contracting authority
Contact
Contact point: Tender Admin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2016/S 046-077072 (2016-03-02)
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