VMWare Managed Service Framework

Dublin City Council

Deadline

The time limit for receipt of tenders was 2014-10-17. The procurement was published on 2014-09-05.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Qualcom

Who?

• Dublin City Council

What?

• Database and operating software package › Operating systems
• Network equipment › Network operating system
• Networking software package › Network operating system software package
• Networking software package › Operating system enhancement software package
• Servers › Computer servers
• Servers › File servers
• Servers › Network servers

Procurement history

Date	Document
2014-09-05	Contract notice
2015-02-16	Contract award notice

Contract notice (2014-09-05)
Object
Scope of the procurement
Title: Information systems and servers
Quantity or scope:

Dublin City Council wishes to establish a single-party framework agreement for the provision of a Second Line VMWare Support Managed Service. In establishing this framework agreement, Dublin City Council is acting as a lead buyer on behalf of the Dublin Region Local Authorities, which are Dublin City Council, South Dublin County Council, Dun Laoghaire-Rathdown County Council and Fingal County Council. The framework operator will be required to provide a Second Line VMWare Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:— On-site resourcesProvision of on-site resources at VCP level to supplement to the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from Framework Purchaser to Framework Purchaser.— Draw down days in respect of both VCP and Senior Engineer,These will be in respect of scheduled and project work.— Incident Management service,A Second Line Support Service with Service Desk is required to manage and address VMWare service calls logged.— Advice and Guidance on new Virtualisation technologies and services,— Scheduled work.This work will cover areas such as eg VSphere upgrade, VMWare Tools upgrade, and ESXI host upgrades.A key deliverable is the operation and development of an SRM Run-book which is a core in Dublin City Councils Disaster recovery process. A full DR test is carried out annually by DCC as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.A Senior Engineer is required for design and consultation work including upgrades, new implementations, migrations, Virtual desktop solutions etc. This senior engineer must have additional core experience in ICT Hardware, Network and security, Microsoft, storage environments, backups, cloud, scripting etc.Tenderers are advised that Hardware support of the VMWare servers is provided under a separate Managed Service and is not part of the scope for this framework agreement.200 000500 000

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Information systems and servers 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Dublin City Council
Postal address: IS Department, Block 1, Floor 9, Civic Offices, Wood Quay
Postal code: 8
Postal town: Dublin
Contact
Internet address: http://www.dublincity.ie 🌏
E-mail: isdept@dublincity.ie 📧
Phone: +353 12222240 📞

Reference
Dates
Date dispatched: 2014-09-05 📅
Submission deadline: 2014-10-17 📅
Publication date: 2014-09-11 📅
Identifiers
Notice number: 2014/S 174-307795
OJ-S issue: 174
Additional information

Additional Information — Dublin City Council 1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts. 2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required. 3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. 4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended. 5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties. 6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging. 7. Tenders may be submitted in English or in the Irish language. 8. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA). 9. Appeals procedure: The body to whom appeals should be addressed is — The High Court, Four Courts, Inns Quay, Dublin 7. 10. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 on 9.10. 2014 to enable issue of responses to all interested parties. 11. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.

Additional information

Additional Information — Dublin City Council

1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.

2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.

3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.

4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.

6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.

7. Tenders may be submitted in English or in the Irish language.

8. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).

9. Appeals procedure: The body to whom appeals should be addressed is — The High Court, Four Courts, Inns Quay, Dublin 7.

10. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 on 9.10. 2014 to enable issue of responses to all interested parties.

11. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.

Object
Scope of the procurement
Short description:

Quantity or scope:

— On-site resources

Provision of on-site resources at VCP level to supplement to the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from Framework Purchaser to Framework Purchaser.

— Draw down days in respect of both VCP and Senior Engineer,

These will be in respect of scheduled and project work.

— Incident Management service,

A Second Line Support Service with Service Desk is required to manage and address VMWare service calls logged.

— Advice and Guidance on new Virtualisation technologies and services,

— Scheduled work.

This work will cover areas such as eg VSphere upgrade, VMWare Tools upgrade, and ESXI host upgrades.

A key deliverable is the operation and development of an SRM Run-book which is a core in Dublin City Councils Disaster recovery process. A full DR test is carried out annually by DCC as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.

A Senior Engineer is required for design and consultation work including upgrades, new implementations, migrations, Virtual desktop solutions etc. This senior engineer must have additional core experience in ICT Hardware, Network and security, Microsoft, storage environments, backups, cloud, scripting etc.

Tenderers are advised that Hardware support of the VMWare servers is provided under a separate Managed Service and is not part of the scope for this framework agreement.

Estimated value excluding VAT: 200 000 💰
500 000 💰
Duration: 048 months
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please refer to the tender documents for full details.
Economic and financial standing: Please refer to the tender documents for full details.
Minimum level(s) of standards: Please refer to the tender documents for full details.
Technical and professional ability: Please refer to the tender documents for full details.

Procedure
Duration of the framework agreement in months: 48
Tender validity period: 012 months
Languages
Language: English 🗣️
Irish 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Dun Laoghaire Rathdown County Council
Postal address: Town Hall, Marine Road, County Dublin
Postal town: Dub Laoghaire
Awarding authority name: FIngal County Council
Postal address: County Hall, County Dublin
Postal town: Swords
Awarding authority name: South Dublin County Council
Postal address: County Hall, Dublin
Postal town: Tallaght
Postal code: 24
Contact
Contact point: Michael Barry, Executive Manager ICT
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/267 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=80837&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

Additional Information — Dublin City Council

1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.

2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.

3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.

4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.

6. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.

7. Tenders may be submitted in English or in the Irish language.

8. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).

9. Appeals procedure: The body to whom appeals should be addressed is — The High Court, Four Courts, Inns Quay, Dublin 7.

10. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 on 9.10. 2014 to enable issue of responses to all interested parties.

11. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts, Inns Quay
Postal town: Dublin
Postal code: 8
Source: OJS 2014/S 174-307795 (2014-09-05)

Contract award notice (2015-02-16)
Object
Scope of the procurement
Title: Network operating system
Total value of the procurement: 94 200 💰
Notice metadata
Document type: Contract award notice
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Network operating system 📦

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2015-02-16 📅
Publication date: 2015-02-20 📅
Identifiers
Notice number: 2015/S 036-061788
Refers to notice: 2014/S 174-307795
OJ-S issue: 36

Procedure
Award criteria
Criterion: 1. Managed Service/Service Desk 24/7/365 (500)
2. Processes and Service Desk (1500)
3. SLA (500)
4. Account Management Services (500)
5. Technical Merit of Proposed Personnel (2000)

Award of contract
Date of contract conclusion: 2015-02-01 📅
Name: Qualcom
Postal address: 3-4 Lwr Kevin Street
Postal town: Dublin
Postal code: 8
Country: Ireland 🇮🇪
E-mail: garethd@qualcom.ie 📧
Internet address: http://www.qualcom.ie 🌏
Information about tenders
Number of tenders received: 8

Contracting authority
Identity
Postal address: Town Hall, Marine Road, Dub Laoghaire, County Dublin
County Hall, Tallaght
National registration number: 241644
Contact
Contact point: Executive Manager ICT

Complementary information
Review body
Information about review deadlines: Please consult your legal advisor.
Source: OJS 2015/S 036-061788 (2015-02-16)

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