Dublin City Council wishes to establish a Single Party Framework Agreement for the Provision of a Server Maintenance and Support Managed Service in respect of Intel based Servers for a period of 36 months initially. Dublin City Council reserves the right to renew the Framework Agreement for an additional period of 1 year. Dรบn Laoghaire-Rathdown, Fingal and South Dublin County Councils are also eligible to participate in this Framework. The required service involves on-site maintenance of the equipment listed in the RFT. It involves maintaining all hardware and keeping required spare parts and includes support for manufacturer related software such as firmware, drivers, management tools etc. A key element of the Managed Service is the Service Providers ability to provide a troubleshooting and diagnostic service and tenderers must describe their abilities and resources in this regard. Tenderers will be expected to demonstrate that they have in place an established call logging process together with a suitably staffed NOC or Service Desk in order to meet the range of calls logged under the proposed Managed Service. Service Providers will be expected to have a high level of knowledge and skills across a range of Operating Systems including Microsoft, VMWare, Citrix and Linux. Service providers must have strong Server support skills and a high level of accreditation with relevant hardware manufacturers.
Deadline
The time limit for receipt of tenders was 2014-08-22.
The procurement was published on 2014-07-11.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2014-07-11) Object Scope of the procurement
Title: Computer platforms
Notice metadata
Original language: English ๐ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer platforms๐ฆ
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority Identity
Country: Ireland ๐ฎ๐ช
Awarding authority type: Regional or local authority
Awarding authority name: Dublin City Council
Postal address: IS Dept, Civic Offices, Block 1, Floor 9., Wood Quay
Postal code: 8
Postal town: Dublin
Contact
E-mail: isdept@dublincity.ie๐ง
Phone: +353 012223719๐
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=78290&B=ETENDERS_SIMPLE
Additional Information โ Dublin City Council.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is โ The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie
The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 noon on 15.8.2014 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is โ The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie
The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 noon on 15.8.2014 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
Object Scope of the procurement
Estimated value excluding VAT: 200 000 ๐ฐ
400 000 ๐ฐ
Short description:
Dublin City Council wishes to establish a Single Party Framework Agreement for the Provision of a Server Maintenance and Support Managed Service in respect of Intel based Servers for a period of 36 months initially. Dublin City Council reserves the right to renew the Framework Agreement for an additional period of 1 year. Dรบn Laoghaire-Rathdown, Fingal and South Dublin County Councils are also eligible to participate in this Framework.
Dublin City Council wishes to establish a Single Party Framework Agreement for the Provision of a Server Maintenance and Support Managed Service in respect of Intel based Servers for a period of 36 months initially. Dublin City Council reserves the right to renew the Framework Agreement for an additional period of 1 year. Dรบn Laoghaire-Rathdown, Fingal and South Dublin County Councils are also eligible to participate in this Framework.
The required service involves on-site maintenance of the equipment listed in the RFT. It involves maintaining all hardware and keeping required spare parts and includes support for manufacturer related software such as firmware, drivers, management tools etc.
The required service involves on-site maintenance of the equipment listed in the RFT. It involves maintaining all hardware and keeping required spare parts and includes support for manufacturer related software such as firmware, drivers, management tools etc.
A key element of the Managed Service is the Service Providers ability to provide a troubleshooting and diagnostic service and tenderers must describe their abilities and resources in this regard. Tenderers will be expected to demonstrate that they have in place an established call logging process together with a suitably staffed NOC or Service Desk in order to meet the range of calls logged under the proposed Managed Service.
A key element of the Managed Service is the Service Providers ability to provide a troubleshooting and diagnostic service and tenderers must describe their abilities and resources in this regard. Tenderers will be expected to demonstrate that they have in place an established call logging process together with a suitably staffed NOC or Service Desk in order to meet the range of calls logged under the proposed Managed Service.
Service Providers will be expected to have a high level of knowledge and skills across a range of Operating Systems including Microsoft, VMWare, Citrix and Linux.
Service providers must have strong Server support skills and a high level of accreditation with relevant hardware manufacturers.
Reference number: 86055
Place of performance
Main site or place of performance: Dublin.
Legal, economic, financial and technical information Conditions for participation
Suitability to pursue the professional activity: Please see tender documents on www.etenders.gov.ie
Economic and financial standing: Please see tender documents on www.etenders.gov.ie
Minimum level(s) of standards: Please see tender documents on www.etenders.gov.ie
Technical and professional ability: Please see tender documents on www.etenders.gov.ie Contract execution
Names and professional qualifications of the staff โ
Procedure
Duration of the framework agreement in years: 4
Tender validity period: 12 months Languages
Language: English ๐ฃ๏ธ
Other languages: Irish.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is โ The High Court, Four Courts, Inns Quay, Dublin 7.
11. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie
11. All queries regarding this tender must be emailed to isdept@dublincity.ie for the attention of Michael Barry. Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie
The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12:00 noon on 15.8.2014 to enable issue of responses to all interested parties.
12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
Complementary information Review body
Name: The High Court, Four Courts
Postal address: Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland ๐ฎ๐ช
Source: OJS 2014/S 134-240872 (2014-07-11)
Contract award notice (2014-09-29) Object Scope of the procurement
Title: Software package and information systems
Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Code: Software package and information systems๐ฆ
Object Scope of the procurement
Estimated value excluding VAT: 1 500 000 ๐ฐ
3 000 000 ๐ฐ
Procedure Award criteria
Criterion: 1. Costs (60)
2. Range of products (2)
3. Enrolment process (3)
4. LAR management process (2)
5. Expertise in licencing options (1)
6. Process by which roadmap will be communicated (1)
7. Other LAR services (1)
Award of contract
1๏ธโฃ
Date of contract conclusion: 2014-09-29 ๐
Name: SoftwareONE Ireland
Postal address: Citygate, Building 1000; Units 1201 and 1202, Cork
Postal town: Mahon
Postal code: Cork
Country: Ireland ๐ฎ๐ช
2๏ธโฃ
Name: Micromail Ltd
Postal address: 3 Nessan House, Bessboro Road, Cork
Postal town: Blackrock
Information about tenders
Number of tenders received: 2
Complementary information Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts, Inns Quay
Information about review deadlines: Please consult your solicitor.
Source: OJS 2014/S 189-333990 (2014-09-29)