Provision of banking services to Fáilte Ireland

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland wishes to establish contracts for the provision of the following:
Banking Services.
Merchant Card Services and
On-line Payment Services.
The tender is divided into three (3) Lots, the details of which are outlined below. Tenderers are permitted to submit proposals for all Lots, a combination of Lots or any individual Lot.

Deadline

The time limit for receipt of tenders was 2014-12-15. The procurement was published on 2014-11-26.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• AIB Merchant Services
• Ulster Bank Ireland Limited

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2014-11-26	Contract notice
2015-06-04	Contract award notice

Contract notice (2014-11-26)
Object
Scope of the procurement
Title: Banking services
Quantity or scope:

The contract will be for an initial period of 5 years with the options to extend for further periods not exceeding 24 months in total. The Contract will be subject to annual review (to include satisfactory supplier performance and the achievement of agreed continuous improvement objectives) and confirmation each year.250 000300 000

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Banking services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: 1
Postal town: Dublin
Contact
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
Fax: +353 18556821 📠

Reference
Dates
Date dispatched: 2014-11-26 📅
Submission deadline: 2014-12-15 📅
Publication date: 2014-11-28 📅
Identifiers
Notice number: 2014/S 230-406204
Refers to notice: 2014/S 27-043145
OJ-S issue: 230
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of this contract will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of this contract will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.

Object
Scope of the procurement
Short description:

Fáilte Ireland wishes to establish contracts for the provision of the following:

Banking Services.

Merchant Card Services and

On-line Payment Services.

The tender is divided into three (3) Lots, the details of which are outlined below. Tenderers are permitted to submit proposals for all Lots, a combination of Lots or any individual Lot.

Lot number: 1
Title of the lot: Banking services
Short description:

The proposal should include a solution to:6.4 Open and maintain bank accounts;6.5 Issue cheque books, paying-in books and bank statements;6.6 Provide and support paper and electronic systems that are capable of processing both high value payments on an urgent basis, and high volumes of routine transactions efficiently through Irish Bank Clearing Houses and smaller volumes of foreign payments (e.g. Non-Domestic SEPA Euro, Sterling and US Dollar) through foreign clearing houses;6.7 Accept deposits including foreign currency through a branch network using both counter and bulk deposit facilities;6.8 Designate a Customer Relationship Manager to oversee service delivery;6.9 Deal with queries and trace payments;6.10 Provide and technically support on-line systems access to allow management of bank accounts;6.11 Any additional value added services that may benefit FI.

The proposal should include a solution to:

6.4 Open and maintain bank accounts;

6.5 Issue cheque books, paying-in books and bank statements;

6.6 Provide and support paper and electronic systems that are capable of processing both high value payments on an urgent basis, and high volumes of routine transactions efficiently through Irish Bank Clearing Houses and smaller volumes of foreign payments (e.g. Non-Domestic SEPA Euro, Sterling and US Dollar) through foreign clearing houses;

6.7 Accept deposits including foreign currency through a branch network using both counter and bulk deposit facilities;

6.8 Designate a Customer Relationship Manager to oversee service delivery;

6.9 Deal with queries and trace payments;

6.10 Provide and technically support on-line systems access to allow management of bank accounts;

6.11 Any additional value added services that may benefit FI.

Quantity or scope: The contract will be for an initial period of 5 years with the options to extend for further periods not exceeding 24 months in total. The Contract will be subject to annual review (to include satisfactory supplier performance and the achievement of agreed continuous improvement objectives) and confirmation each year.
Estimated value excluding VAT: 200 000 💰
250 000 💰
Duration: 84 months
Lot number: 2
Title of the lot: Merchant card services
Short description:

The proposal should include a solution to:6.12 Provide a robust, secure and scalable processing platform for domestic, and international card processing including the provision retail POS equipment and software to process sales transactions;6.13 Provide Merchant numbers as required;6.14 Provide on-line reporting.

6.12 Provide a robust, secure and scalable processing platform for domestic, and international card processing including the provision retail POS equipment and software to process sales transactions;

6.13 Provide Merchant numbers as required;

6.14 Provide on-line reporting.

Estimated value excluding VAT: 5 000 💰
50 000 💰
Lot number: 3
Title of the lot: On-Line payment services
Short description:

The proposal should include a solution to:6.15 Provide customers with a range of internet & telephone payment methods including the processing of Ecommerce Internet Credit/Debit Card transactions;6.16 On-line payment processing of Credit/Debit Card transaction (Customer not present) via web browser;6.17 Provide on line reporting and securely store credit card details in accordance with PCI regulations.

6.15 Provide customers with a range of internet & telephone payment methods including the processing of Ecommerce Internet Credit/Debit Card transactions;

6.16 On-line payment processing of Credit/Debit Card transaction (Customer not present) via web browser;

6.17 Provide on line reporting and securely store credit card details in accordance with PCI regulations.

Estimated value excluding VAT: 300 000 💰
Time frame for subsequent contracts: 24 months
Duration: 084 months
Reference number: FI/2014/01
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

As stated in the Invitation to Tender document available for downloading from the Irish Government‘s Procurement Website www.etenders.gov.ie

Economic and financial standing:

As stated in the Invitation to Tender document available for downloading from the Irish Government‘s Procurement Website www.etenders.gov.ie

Minimum level(s) of standards:

As stated in the Invitation to Tender document available for downloading from the Irish Government‘s Procurement Website www.etenders.gov.ie

Technical and professional ability:

As stated in the Invitation to Tender document available for downloading from the Irish Government‘s Procurement Website www.etenders.gov.ie

Contract execution
Deposits and guarantees required: None.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment on receipt of invoices related to Purchase Orders issued by Fáilte Ireland or the contracting authority.

Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Single Legal Entity(ies).

Procedure
Tender validity period: 006 months
Tender opening date: 2014-12-15 📅
Languages
Language: English 🗣️

Contracting authority
Identity
National registration number: N/a
Awarding authority name: Tourism Ireland
Contact
Contact point: Glenda Byrne
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1169 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82894&B=ETENDERS_SIMPLE 🌏
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82894&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Publication date: 2014-02-07 📅
Identifiers
Reference number attributed by the contracting authority: FI/2014/01
Notice number in the OJ S: 2014/S 27-043145
Additional information

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of this contract will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if having concluded contract the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.

Complementary information
Review body
Name: The High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Internet address: http://www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Source: OJS 2014/S 230-406204 (2014-11-26)

Contract award notice (2015-06-04)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Fáilte Ireland — National Tourism Development Authority

Reference
Dates
Date dispatched: 2015-06-04 📅
Publication date: 2015-06-09 📅
Identifiers
Notice number: 2015/S 109-198708
Refers to notice: 2014/S 230-406204
OJ-S issue: 109

Procedure
Award criteria
Criterion: 1. Depth and Range of banking services to meet specific requirements (25)
2. Electronic Business Banking Capability (25)
3. Implementation (10)
4. Professional Resources, Service Level Agreement and Value added Services (10)
5. Ultimate Cost (30)

Award of contract

1️⃣
Date of contract conclusion: 2015-02-24 📅
Name: Ulster Bank Ireland Limited
Postal address: Ulster Bank Group Centre, Block B, George's Quay
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪
E-mail: imelda.coakley@rbs.com 📧

2️⃣
Name: AIB Merchant Services
Postal address: Block 6. Belfield Office Park, Clonskeagh
E-mail: john.keane@aibms.com 📧
Internet address: http://www.aibms.com 🌏

3️⃣
Postal address: Block 6, Belfield Office Park, Clonskeagh

Contracting authority
Identity
National registration number: 25766

Complementary information
Review body
Country: United Kingdom 🇬🇧
Source: OJS 2015/S 109-198708 (2015-06-04)

New procurements in related categories 🆕

Financial and insurance services (7 new procurements)

Banking and investment services (7)

Banking services