Provision of over the counter third party receipting services

Electricity Supply Board

Electric Ireland currently receives and processes in excess of 8 500 000 over the counter customer payments on an annual basis. Electric Ireland is inviting expressions of interest from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token card service and/or Pay As You Go vend service.

Deadline

The time limit for receipt of tenders was 2013-04-08. The procurement was published on 2013-03-05.

Who? What? Where?
Procurement history
Date Document
2013-03-05 Contract notice
Contract notice (2013-03-05)
Object
Scope of the procurement
Title: Collection agency services
Quantity or scope:
Electric Ireland currently receives and processes in excess of 8 500 000 over the counter customer transactions on an annual basis. These transactions include both general bill payments, token card sales and Pay as You Go Vends. Customers availing of our over the counter bill payment channel can currently pay using cash, cheque, debit card, using a giro attached to their bill or a payment card which has a scanable barcode. We have approximately 19 000 prepayment customers who purchase tokens using a payment card similiar to that used for bill payment and 12 000 pre payment customers who purchase Pay as You Go vends.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board
Postal address: 27 Lower Fitzwilliam Street
Postal code: 2
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: ssprocurement@esb.ie 📧
Phone: +353 17027962 📞
Fax: +353 16384797 📠

Reference
Dates
Date dispatched: 2013-03-05 📅
Submission deadline: 2013-04-08 📅
Publication date: 2013-03-08 📅
Identifiers
Notice number: 2013/S 048-078449
OJ-S issue: 48
Additional information
Contract duration will be 3 years with with an option of extending the framework agreement for an additional two years by mutual agreement.

Object
Scope of the procurement
Service category: 27
Short description:
Electric Ireland currently receives and processes in excess of 8 500 000 over the counter customer payments on an annual basis. Electric Ireland is inviting expressions of interest from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token card service and/or Pay As You Go vend service.
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Lot number: 1
Title of the lot: Over the counter receipting services
Short description:
Provision of a nationwide over the counter receipting service with multiple payment options and capability to settle and deliver payment files in a secure and timely manner.
Quantity or scope:
1) A nationwide over the counter receipting service
2) A nationwide Pay as You Go vend service
3) IT capability to process bill payments for Electric Ireland
4) Ability to process payments via cash, bill giro, debit card, cheque, payment cards or any other means
5) Capability to settle and deliver payment files in a timely and secure manner
Lot number: 2
Title of the lot: Token Card Services & Pay as You Go vends
Short description:
Provision of nationwide token card distribution service and Pay as You Go vend service
Quantity or scope:
1) A nationwide token card service including secure storage and distribution
3) IT capability to process token card sales and Pay as You Go vends for Electric Ireland
4) Ability to process token card sales and Pay as You Go vends using Electric Ireland payment cards in exchange for cash, cheque or debit card
Duration: 36 months
Reference number: SS/CON/1732

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Information and formalities necesssary for evaluating if requirements are met.
1) Supplier name and Head Office address
2) Full contact details (phone, fax, email) of the representative for the expression of interest
3) A brief profile of the supplier's organisation, including date of establishment, overall structure, annual turnover, number of employees per function, number of outlets operated etc.
Economic and financial standing: Will be specified in tender documents.
Technical and professional ability:
Information and formalities necessary for evaluating if requirements are met
1) Please suppy a summary of the supplier's experience in providing the services outlined in Lot 1 and/or Lot 2, including number and location of service outlets operated and other relevant information.
2) Provide a summary description (with full reference contact details) of contracts of a similiar scale and type currently operated by the company
Contract execution
Deposits and guarantees required: Will be specified in tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be specified in tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Will be specified in tender documents.

Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 3

Contracting authority
Contact
Contact point: Procurement Business Service Centre
Olive Halpin

Complementary information
Review body
Name: Chief Register
Postal address: The High Court, Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2013/S 048-078449 (2013-03-05)
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