NUIG/CON268/13 - NUIG Campus IP Network, equipment and services maintenance contract

Additional information

To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72614&B=ETENDERS_SIMPLE

Additional Information on contract notices:

NUIG/CON268/13 PQQ information and documentation is available to download on the etenders website: www.etenders.gov.ie On the relevant web page, please record your interest and follow site instructions to access tender documentation. If you have not already registered, you will be required to do so before accessing tender documentation. Registration is free of charge.

— NUI Galway will not accept responsibility for information relayed (or not relayed) via third parties. If the documentation is in any way altered or edited, the subsequent submission may be deemed inadmissible.

— Please use reference no. NUIG/CON268/13 on all correspondence relating to this tender.

— Closing date for receipt of queries is 13.1.2014

— Closing date for receipt of tender submissions is 12 noon local time on 20.1.2014

— Should there be any changes to the proposed funding, the contracting authority reserves the right not to continue with the proposed purchase, or to alter requirements in line with the availability of funding.

— NUI Galway will not reimburse any costs incurred in either completing the application, attending interview or preparation of tender submissions.

— This is the sole call for competition for this contract

— It will be a condition of establishment of the agreement that tenderers and all sub-contractors produce a valid Tax Clearance Certificate from the Irish Revenue Commissioners as part of their application for participation in the competition

— if, for any reason, it is not possible to admit to the framework agreement the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the framework agreement as appropriate

— at its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time

— without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tender documents in order to avoid risk of elimination from the competition

— The lowest or indeed any tender need not necessarily be accepted.

— Due to resourcing constraints, NUI Galway will not be offering individual debriefing meetings to unsuccessful bidders.

Lodging of Appeals: The contracting authority will not conclude this framework agreement, to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the delivery of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax, or 16 calendar days where these are sent by any other means. The Statutory Instrument above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.

Short description

Provide network maintenance and support of equipment and services for the NUI Galway Cisco IP Networking equipment which comprise the core components of the college data network.The successful framework member will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across NUIG's IP Network as well as NUIG/ISS Services operational processes and procedures.The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles.The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.Tenderers should take note that currently the entire equipment NUIG wish to cover under the framework agreement maintenance and support contract is Cisco OEM, to include but not limited to the following:— Cisco WS-C6509-V-E— Cisco Nexus 5596 and 2232— Cisco ACS Radius servers— Cisco 7606 and 7604 routers— Cisco ASA 5580-20— Cisco Wism wireless infrastructure and NCS Prime Management platforms— Ciscoworks LMS/ Ciscoworks network management platform— Cisco Distribution Layer Switches – 4500, 3750, 2960— Cisco Access Layer Switches- 4500, 3750, 2960, 2950, 1900— Cisco Lightweight Access pointPlease note that detailed technical information to include specific part numbers, make/models of components, and descriptions of the overall NUIG network architecture including the operational deployment of the various components will be made available in the Invitation to Tender Document issued to successful candidates.

Short description

The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.

Short description

Provision of monitoring and response service for the NUIG IP Campus network on a 24/7 basis provisioned on a tiered basis as follows:1. Core and Distribution network layers for the majority of the campus2. Distribution and Access layer in one building onlyIt is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.Please note that a detailed description of the service required will be contained in the Invitation to Tender document issued to successful candidates.

Short description

It is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.

Additional information

To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72614&B=ETENDERS_SIMPLE