NUI, Galway wishes to invite expressions of interest for the provision of Network Maintenance and Support of Equipment and Services in two Lots as follows: Lot 1 Provide network maintenance and support of equipment and services for the NUI Galway Cisco IP Networking equipment which comprise the core components of the college data network. The successful framework member will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across NUIG's IP Network as well as NUIG/ISS Services operational processes and procedures. The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles. The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost. Lot 2 Provision of monitoring and response service for the NUIG IP Campus network on a 24/7 basis provisioned on a tiered basis as follows: 1. Core and Distribution network layers for the majority of the campus 2. Distribution and Access layer in one building only Please note that a detailed description of the service required will be contained in the Invitation to Tender document issued to successful candidates.
Deadline
The time limit for receipt of tenders was 2014-01-20.
The procurement was published on 2013-12-13.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2013-12-13) Object Scope of the procurement
Title: Repair and maintenance services
Quantity or scope: As per the PQQ document
Notice metadata
Original language: English ๐ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Repair and maintenance services๐ฆ
Procedure
Procedure type: Restricted procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender
Contracting authority Identity
Country: Ireland ๐ฎ๐ช
Awarding authority type: Body governed by public law
Awarding authority name: National University of Ireland, Galway (NUI Galway)
Postal address: University Road
Postal town: Galway
Contact
Internet address: http://www.nuigalway.ie๐
E-mail: ann.melia@nuigalway.ie๐ง
Phone: +353 91493720๐
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72614&B=ETENDERS_SIMPLE
Additional Information on contract notices:
NUIG/CON268/13 PQQ information and documentation is available to download on the etenders website: www.etenders.gov.ie On the relevant web page, please record your interest and follow site instructions to access tender documentation. If you have not already registered, you will be required to do so before accessing tender documentation. Registration is free of charge.
โ NUI Galway will not accept responsibility for information relayed (or not relayed) via third parties. If the documentation is in any way altered or edited, the subsequent submission may be deemed inadmissible.
โ Please use reference no. NUIG/CON268/13 on all correspondence relating to this tender.
โ Closing date for receipt of queries is 13.1.2014
โ Closing date for receipt of tender submissions is 12 noon local time on 20.1.2014
โ Should there be any changes to the proposed funding, the contracting authority reserves the right not to continue with the proposed purchase, or to alter requirements in line with the availability of funding.
โ NUI Galway will not reimburse any costs incurred in either completing the application, attending interview or preparation of tender submissions.
โ This is the sole call for competition for this contract
โ It will be a condition of establishment of the agreement that tenderers and all sub-contractors produce a valid Tax Clearance Certificate from the Irish Revenue Commissioners as part of their application for participation in the competition
โ if, for any reason, it is not possible to admit to the framework agreement the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the framework agreement as appropriate
โ at its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time
โ without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tender documents in order to avoid risk of elimination from the competition
โ The lowest or indeed any tender need not necessarily be accepted.
โ Due to resourcing constraints, NUI Galway will not be offering individual debriefing meetings to unsuccessful bidders.
Lodging of Appeals: The contracting authority will not conclude this framework agreement, to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the delivery of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax, or 16 calendar days where these are sent by any other means. The Statutory Instrument above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
NUIG/CON268/13 PQQ information and documentation is available to download on the etenders website: www.etenders.gov.ie On the relevant web page, please record your interest and follow site instructions to access tender documentation. If you have not already registered, you will be required to do so before accessing tender documentation. Registration is free of charge.
โ NUI Galway will not accept responsibility for information relayed (or not relayed) via third parties. If the documentation is in any way altered or edited, the subsequent submission may be deemed inadmissible.
โ Please use reference no. NUIG/CON268/13 on all correspondence relating to this tender.
โ Closing date for receipt of queries is 13.1.2014
โ Closing date for receipt of tender submissions is 12 noon local time on 20.1.2014
โ Should there be any changes to the proposed funding, the contracting authority reserves the right not to continue with the proposed purchase, or to alter requirements in line with the availability of funding.
โ NUI Galway will not reimburse any costs incurred in either completing the application, attending interview or preparation of tender submissions.
โ This is the sole call for competition for this contract
โ It will be a condition of establishment of the agreement that tenderers and all sub-contractors produce a valid Tax Clearance Certificate from the Irish Revenue Commissioners as part of their application for participation in the competition
โ if, for any reason, it is not possible to admit to the framework agreement the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the framework agreement as appropriate
โ at its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time
โ without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tender documents in order to avoid risk of elimination from the competition
โ The lowest or indeed any tender need not necessarily be accepted.
โ Due to resourcing constraints, NUI Galway will not be offering individual debriefing meetings to unsuccessful bidders.
Lodging of Appeals: The contracting authority will not conclude this framework agreement, to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the delivery of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax, or 16 calendar days where these are sent by any other means. The Statutory Instrument above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
Object Scope of the procurement
Short description:
NUI, Galway wishes to invite expressions of interest for the provision of Network Maintenance and Support of Equipment and Services in two Lots as follows:
Lot 1
Provide network maintenance and support of equipment and services for the NUI Galway Cisco IP Networking equipment which comprise the core components of the college data network.
The successful framework member will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across NUIG's IP Network as well as NUIG/ISS Services operational processes and procedures.
The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles.
The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity,
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity,
and working for the best interests of NUIG are foremost.
Lot 2
Provision of monitoring and response service for the NUIG IP Campus network on a 24/7 basis provisioned on a tiered basis as follows:
1. Core and Distribution network layers for the majority of the campus
2. Distribution and Access layer in one building only
Please note that a detailed description of the service required will be contained in the Invitation to Tender document issued to successful candidates.
Lot number: 1
Title of the lot: NUIG PQQ for Maintenance and Support Services for the NUI Galway Cisco IP Networking Equipment
Short description:
Provide network maintenance and support of equipment and services for the NUI Galway Cisco IP Networking equipment which comprise the core components of the college data network.The successful framework member will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across NUIG's IP Network as well as NUIG/ISS Services operational processes and procedures.The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles.The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.Tenderers should take note that currently the entire equipment NUIG wish to cover under the framework agreement maintenance and support contract is Cisco OEM, to include but not limited to the following:โ Cisco WS-C6509-V-Eโ Cisco Nexus 5596 and 2232โ Cisco ACS Radius serversโ Cisco 7606 and 7604 routersโ Cisco ASA 5580-20โ Cisco Wism wireless infrastructure and NCS Prime Management platformsโ Ciscoworks LMS/ Ciscoworks network management platformโ Cisco Distribution Layer Switches โ 4500, 3750, 2960โ Cisco Access Layer Switches- 4500, 3750, 2960, 2950, 1900โ Cisco Lightweight Access pointPlease note that detailed technical information to include specific part numbers, make/models of components, and descriptions of the overall NUIG network architecture including the operational deployment of the various components will be made available in the Invitation to Tender Document issued to successful candidates.
Provide network maintenance and support of equipment and services for the NUI Galway Cisco IP Networking equipment which comprise the core components of the college data network.The successful framework member will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across NUIG's IP Network as well as NUIG/ISS Services operational processes and procedures.The successful framework member support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the colleges annual academic and business cycles.The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.Tenderers should take note that currently the entire equipment NUIG wish to cover under the framework agreement maintenance and support contract is Cisco OEM, to include but not limited to the following:โ Cisco WS-C6509-V-Eโ Cisco Nexus 5596 and 2232โ Cisco ACS Radius serversโ Cisco 7606 and 7604 routersโ Cisco ASA 5580-20โ Cisco Wism wireless infrastructure and NCS Prime Management platformsโ Ciscoworks LMS/ Ciscoworks network management platformโ Cisco Distribution Layer Switches โ 4500, 3750, 2960โ Cisco Access Layer Switches- 4500, 3750, 2960, 2950, 1900โ Cisco Lightweight Access pointPlease note that detailed technical information to include specific part numbers, make/models of components, and descriptions of the overall NUIG network architecture including the operational deployment of the various components will be made available in the Invitation to Tender Document issued to successful candidates.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as NUIGs and strive to ensure that at all times value for money maintaining business continuity, and working for the best interests of NUIG are foremost.
Tenderers should take note that currently the entire equipment NUIG wish to cover under the framework agreement maintenance and support contract is Cisco OEM, to include but not limited to the following:
โ Cisco WS-C6509-V-E
โ Cisco Nexus 5596 and 2232
โ Cisco ACS Radius servers
โ Cisco 7606 and 7604 routers
โ Cisco ASA 5580-20
โ Cisco Wism wireless infrastructure and NCS Prime Management platforms
Please note that detailed technical information to include specific part numbers, make/models of components, and descriptions of the overall NUIG network architecture including the operational deployment of the various components will be made available in the Invitation to Tender Document issued to successful candidates.
Please note that detailed technical information to include specific part numbers, make/models of components, and descriptions of the overall NUIG network architecture including the operational deployment of the various components will be made available in the Invitation to Tender Document issued to successful candidates.
Lot number: 2
Title of the lot: Monitoring and Response Service for the NUI Galway Campus Network
Short description:
Provision of monitoring and response service for the NUIG IP Campus network on a 24/7 basis provisioned on a tiered basis as follows:1. Core and Distribution network layers for the majority of the campus2. Distribution and Access layer in one building onlyIt is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.Please note that a detailed description of the service required will be contained in the Invitation to Tender document issued to successful candidates.
Provision of monitoring and response service for the NUIG IP Campus network on a 24/7 basis provisioned on a tiered basis as follows:1. Core and Distribution network layers for the majority of the campus2. Distribution and Access layer in one building onlyIt is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.Please note that a detailed description of the service required will be contained in the Invitation to Tender document issued to successful candidates.
It is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.
It is envisaged that any monitoring system will in the first instance alert the vendor who will take ownership of that alert. The vendors support services and appropriately qualified staff will work for and with NUIG to ensure timely and high quality resolution to this alert, will replace hardware and/or upgrade software/firmware as required, and ensure nominated ISS staff are informed of updates on a timely basis.
Reference number: NUIG/CON268/13
Legal, economic, financial and technical information Conditions for participation
Suitability to pursue the professional activity: Please see document
Economic and financial standing: Please see document
Minimum level(s) of standards: Please see document
Technical and professional ability: Please see document
Contract execution
Deposits and guarantees required: As per the tender document
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As per the tender document
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: As per the tender document
Procedure
Duration of the framework agreement in years: 4
Minimum number of candidates: 3
Maximum number of candidates: 5
Objective criteria for selection: As per the tender document
Languages
Language: English ๐ฃ๏ธ
Contracting authority Contact
Contact point: Procurement and Contracts office
Ann Melia
Address of the buyer profile: http://www.nuigalway.ie๐
Reference Identifiers
Reference number attributed by the contracting authority: NUIG/CON268/13
Additional information
NUIG/CON268/13 PQQ information and documentation is available to download on the etenders website: www.etenders.gov.ie On the relevant web page, please record your interest and follow site instructions to access tender documentation. If you have not already registered, you will be required to do so before accessing tender documentation. Registration is free of charge.
NUIG/CON268/13 PQQ information and documentation is available to download on the etenders website: www.etenders.gov.ie On the relevant web page, please record your interest and follow site instructions to access tender documentation. If you have not already registered, you will be required to do so before accessing tender documentation. Registration is free of charge.
โ NUI Galway will not accept responsibility for information relayed (or not relayed) via third parties. If the documentation is in any way altered or edited, the subsequent submission may be deemed inadmissible.
โ Please use reference no. NUIG/CON268/13 on all correspondence relating to this tender.
โ Closing date for receipt of queries is 13.1.2014
โ Closing date for receipt of tender submissions is 12 noon local time on 20.1.2014
โ Should there be any changes to the proposed funding, the contracting authority reserves the right not to continue with the proposed purchase, or to alter requirements in line with the availability of funding.
โ NUI Galway will not reimburse any costs incurred in either completing the application, attending interview or preparation of tender submissions.
โ This is the sole call for competition for this contract
โ It will be a condition of establishment of the agreement that tenderers and all sub-contractors produce a valid Tax Clearance Certificate from the Irish Revenue Commissioners as part of their application for participation in the competition
โ if, for any reason, it is not possible to admit to the framework agreement the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the framework agreement as appropriate
โ if, for any reason, it is not possible to admit to the framework agreement the successful tenderer invited following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the framework agreement as appropriate
โ at its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time
โ without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tender documents in order to avoid risk of elimination from the competition
โ without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tender documents in order to avoid risk of elimination from the competition
โ The lowest or indeed any tender need not necessarily be accepted.
โ Due to resourcing constraints, NUI Galway will not be offering individual debriefing meetings to unsuccessful bidders.
Lodging of Appeals: The contracting authority will not conclude this framework agreement, to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the delivery of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax, or 16 calendar days where these are sent by any other means. The Statutory Instrument above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
Lodging of Appeals: The contracting authority will not conclude this framework agreement, to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the delivery of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax, or 16 calendar days where these are sent by any other means. The Statutory Instrument above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
Complementary information Review body
Name: The High Court
Postal town: Dublin
Country: Ireland ๐ฎ๐ช
Name: Legal Representative
Source: OJS 2013/S 244-424929 (2013-12-13)
Contract award notice (2014-09-25) Object Scope of the procurement
Total value of the procurement: 99 467 ๐ฐ
Notice metadata
Document type: Contract award notice
Object Scope of the procurement
Reference number: NUIG/CON268/14
Place of performance
Main site or place of performance: Galway.
Procedure Award criteria
Criterion: 1. Fit for purpose of proposed service offering (35)
2. Contract Methodology (10)
3. Technical Merit of Human Resources Offered (15)
4. Reliability and Continuity of Supply (5)
5. Ultimate Cost (35)
Award of contract
1๏ธโฃ
Date of contract conclusion: 2014-07-17 ๐
Name: eircom
Postal address: 1 Heuston South Quarter, St. Johns Road
Postal town: Dublin
Country: Ireland ๐ฎ๐ช
E-mail: nhogg@eircom.ie๐ง
2๏ธโฃ
3๏ธโฃ
Date of contract conclusion: 2014-09-23 ๐
Information about tenders
Number of tenders received: 2
Source: OJS 2014/S 187-330518 (2014-09-25)