NCTR 1315 - Provision of ICT facility monitoring, call out and preventative maintenance services

Dublin Institute of Technology

DIT has already made and will continue to make significant investment in ICT infrastructure to support the academic and business needs of the Institute. In order to protect this investment and to maintain a high level of service availability for staff and students, DIT is seeking a Contractor (or Contractors) to provide remote monitoring, call out and preventative maintenance services for some of its key infrastructure that is used to support the delivery of ICT services. For the avoidance of doubt this procurement process is divided into two Lots, Lot 1 – Remote Monitoring, Lot 2 – Call Out/Support and Preventative Maintenance Service.

Deadline

The time limit for receipt of tenders was 2013-07-15. The procurement was published on 2013-06-04.

Who? What? Where?
Procurement history
Date Document
2013-06-04 Contract notice
Contract notice (2013-06-04)
Object
Scope of the procurement
Title: Monitoring and control services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Monitoring and control services 📦

Procedure
Procedure type: Open procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Dublin Institute of Technology
Postal address: Rathmines House, 143-149 Lower Rathmines Road
Postal town: Dublin
Contact
E-mail: steve.roe@analysysmason.com 📧
Phone: +353 868313836 📞

Reference
Dates
Date dispatched: 2013-06-04 📅
Submission deadline: 2013-07-15 📅
Publication date: 2013-06-06 📅
Identifiers
Notice number: 2013/S 108-184825
OJ-S issue: 108
Additional information
To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=66652&B=ETENDERS_SIMPLE
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Object
Scope of the procurement
Short description:
DIT has already made and will continue to make significant investment in ICT infrastructure to support the academic and business needs of the Institute. In order to protect this investment and to maintain a high level of service availability for staff and students, DIT is seeking a Contractor (or Contractors) to provide remote monitoring, call out and preventative maintenance services for some of its key infrastructure that is used to support the delivery of ICT services. For the avoidance of doubt this procurement process is divided into two Lots, Lot 1 – Remote Monitoring, Lot 2 – Call Out/Support and Preventative Maintenance Service.
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Lot number: 1
Title of the lot: Lot 1 – Remote Monitoring of DIT generated alarms
Short description:
Alarm notification will be provided to the Contractor via email form DIT's Nagios IT infrastructure monitoring platform. The Contractor will be required to monitor 12 locations for which two alarms (temperature and humidity) will need to be monitored for each…
… location.On receipt of an alarm, the Contractor will be required to initiate a Call Out process in accordance with an escalation procedure that will be agreed between DIT and the successful Tenderer.
… location.
On receipt of an alarm, the Contractor will be required to initiate a Call Out process in accordance with an escalation procedure that will be agreed between DIT and the successful Tenderer.
Quantity or scope: As detailed in the RFT.
Additional information about the lots: As detailed in the RFT.
Lot number: 2
Title of the lot: Lot 2 – Call out/support and preventative maintenance services
Short description:
The Contractor will be required to respond to Call Out requests from either DIT or the Lot 1 Contractor. As part of the Call Out/Support Service, the Lot 2 Contractor will be required to conduct fault finding activities and take any necessary action so as to mitigate the risk of damage to DIT's ICT infrastructure located within the Aungier St Data…
… Centre.The successful Tenderer will be required to conduct an annual Preventative Maintenance (PM) programme for the infrastructure as detailed in Appendix 7 of the RFT.
… Centre.
The successful Tenderer will be required to conduct an annual Preventative Maintenance (PM) programme for the infrastructure as detailed in Appendix 7 of the RFT.
Duration: 24 months
Reference number: NCTR 1315.
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As specified in the RFT document.
Economic and financial standing: As specified in the RFT document.
Minimum level(s) of standards: As specified in the RFT document.
Technical and professional ability: As specified in the RFT document.
Contract execution
Names and professional qualifications of the staff ✅

Procedure
Tender validity period: 6 months
Tender opening date: 2013-07-15 📅
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Steve Roe

Reference
Identifiers
Reference number attributed by the contracting authority: NCTR 1315.

Complementary information
Review body
Name: The High Court
Country: Ireland 🇮🇪
Body responsible for mediation procedures
Postal address: The Four Courts
Postal town: Dublin
Postal code: 8
Source: OJS 2013/S 108-184825 (2013-06-04)
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