Provision of Customer Contact Management Services
The Commission for Energy Regulation (‘the CER’) is the independent body responsible for overseeing the regulation of Ireland's electricity and gas sectors. The CER has a specific statutory function in relation to handling complaints and providing information to natural gas and electricity customers set out in SI 463 of 2011. Currently this service is provided in-house by a dedicated team known as the Energy Customers Team (ECT).
As a result of increasing customer contact levels and an expanded remit, the CER has decided to procure a Customer Contact Management Service from a suitably qualified organisation. The outsourcing of its customer contact service is the purpose of this Tender with its main requirement being that the successful Tenderer becomes the CER’s first point of contact for all customer contact.
NOTE: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=468592.
The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at
http://www.etenders.gov.ie/PostBox/Postbox_Explain.aspx?ID=468592.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.
Deadline
The time limit for receipt of tenders was 2012-08-28.
The procurement was published on 2012-07-19.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2012-07-19
|
Contract notice
|
| 2012-12-04
|
Contract award notice
|