Bord Gáis Éireann (BGE) acting through its Energy division requires the provision 3rd party debt collection services in respect of debt 120+ days overdue across electricity, gas and home services products for our residential and commercial markets. Accordingly BGE now wishes to enter into a framework agreement with a number of debt collection service providers for the provision of the required services. The Bord Gáis Energy debt collections process is clearly defined and aligned with Bord Gáis’s social corporate responsibility. Appropriate customer treatment is applied, taking into consideration customer history, age and value of debt up to approximately 120 days past due. Delivery of these processes is currently carried out by a 3rd party service provider for debt up to approximately 120 days past due date for residential customers and in-house for commercial customers. Following an operational review of the debt collection process a decision has been made now to appoint a panel of service providers to provide debt collection services for certain segments of aged debt over 120 days overdue; it is such services which are the subject of this competition. It is currently anticipated that the contract(s) to be awarded will be for a 3 year period with an option for BGE at its discretion to extend any contract for a further period of up to one (1) additional year. It is envisaged that payment to each service provider appointed to the panel in respect of services provided will be by way of commission calculated by reference to collected monies. It is envisaged that a framework agreement will be entered into with a maximum of 5 service providers. The volume of debt collection services actually drawn down from any service provider on the panel will vary from time to time and will depend inter alia on its performance in providing the debt collection services as assessed periodically by BGE. Further details on the number of framework agreements to be awarded and on how services will be allocated among the panel initially and from time to time thereafter will be provided in the tender documents which will issue in the course of this competition. Bord Gáis Energy’s commitment to delivering quality service to customers requires a flexible, dynamic, and customer focused partner(s), ensuring that as customer and market needs change, this commitment to quality service delivery continues. Accordingly, a key requirement for the debt collections process is the efficient delivery of a consistently high level of customer service. The services and contractual arrangements which are the subject of this notice are Part B services (as set out in Annex XVII of Directive 2004/17/EC) and accordingly are not subject to the full rigours of Directive 2004/17/EC (and the corresponding Irish Regulations), and that legislation (including, without limitation, the timelines provided for in the legislation) will not be applied by Bord Gáis Energy in this competition, save to the extent expressly required by that legislation in respect of Part B services. This notice is accordingly published on a voluntary basis. Expressions of interest should be addressed in writing for the attention of the energy procurement manager by e-mail to cwhite@bge.ie. Note: To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=189632.
Deadline
The time limit for receipt of tenders was 2011-02-14.
The procurement was published on 2011-01-14.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2011-01-14) Object Scope of the procurement
Title: collection agency services
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Collection agency services📦
Procedure
Procedure type: Negotiated procedure
Type of bid: Not specified
Award criteria
The most economic tender
Contracting authority Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Postal address: PO Box 51, Gasworks road
Postal town: Cork
Contact
Internet address: http://www.bge.ie🌏
E-mail: cwhite@bge.ie📧
Phone: +353 214534243📞
Fax: +353 214534202 📠
— A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and sent via email for the attention of the Energy Procurement Manager to cwhite@bge.ie. The questionnaire will cover the financial, economic and technical capacity of the candidates. The questionnaire must be completed and returned to the address in I.1. above not later than Monday, 14.2.2011 (17:00),
— Responses will be assessed in accordance with the process described in the prequalification questionnaire and candidates will be shortlisted to participate in the next stage of this competition,
— This process may also include interviews with candidates. The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure,
— BGE may, at its discretion, terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the services (or any of them) by alternative means. The most economically advantageous or any tender will not automatically be accepted. Candidates should also note that any contract award is subject to production of a current tax clearance certificate from the Revenue Commissioners.
(ET Ref:189632).
— A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and sent via email for the attention of the Energy Procurement Manager to cwhite@bge.ie. The questionnaire will cover the financial, economic and technical capacity of the candidates. The questionnaire must be completed and returned to the address in I.1. above not later than Monday, 14.2.2011 (17:00),
— Responses will be assessed in accordance with the process described in the prequalification questionnaire and candidates will be shortlisted to participate in the next stage of this competition,
— This process may also include interviews with candidates. The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure,
— BGE may, at its discretion, terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the services (or any of them) by alternative means. The most economically advantageous or any tender will not automatically be accepted. Candidates should also note that any contract award is subject to production of a current tax clearance certificate from the Revenue Commissioners.
(ET Ref:189632).
Object Scope of the procurement
Service category: 27
Notice involves: Establishment_framework_agreement
Short description:
Bord Gáis Éireann (BGE) acting through its Energy division requires the provision 3rd party debt collection services in respect of debt 120+ days overdue across electricity, gas and home services products for our residential and commercial markets. Accordingly BGE now wishes to enter into a framework agreement with a number of debt collection service providers for the provision of the required services.
Bord Gáis Éireann (BGE) acting through its Energy division requires the provision 3rd party debt collection services in respect of debt 120+ days overdue across electricity, gas and home services products for our residential and commercial markets. Accordingly BGE now wishes to enter into a framework agreement with a number of debt collection service providers for the provision of the required services.
The Bord Gáis Energy debt collections process is clearly defined and aligned with Bord Gáis’s social corporate responsibility. Appropriate customer treatment is applied, taking into consideration customer history, age and value of debt up to approximately 120 days past due. Delivery of these processes is currently carried out by a 3rd party service provider for debt up to approximately 120 days past due date for residential customers and in-house for commercial customers. Following an operational review of the debt collection process a decision has been made now to appoint a panel of service providers to provide debt collection services for certain segments of aged debt over 120 days overdue; it is such services which are the subject of this competition.
The Bord Gáis Energy debt collections process is clearly defined and aligned with Bord Gáis’s social corporate responsibility. Appropriate customer treatment is applied, taking into consideration customer history, age and value of debt up to approximately 120 days past due. Delivery of these processes is currently carried out by a 3rd party service provider for debt up to approximately 120 days past due date for residential customers and in-house for commercial customers. Following an operational review of the debt collection process a decision has been made now to appoint a panel of service providers to provide debt collection services for certain segments of aged debt over 120 days overdue; it is such services which are the subject of this competition.
It is currently anticipated that the contract(s) to be awarded will be for a 3 year period with an option for BGE at its discretion to extend any contract for a further period of up to one (1) additional year. It is envisaged that payment to each service provider appointed to the panel in respect of services provided will be by way of commission calculated by reference to collected monies.
It is currently anticipated that the contract(s) to be awarded will be for a 3 year period with an option for BGE at its discretion to extend any contract for a further period of up to one (1) additional year. It is envisaged that payment to each service provider appointed to the panel in respect of services provided will be by way of commission calculated by reference to collected monies.
It is envisaged that a framework agreement will be entered into with a maximum of 5 service providers.
The volume of debt collection services actually drawn down from any service provider on the panel will vary from time to time and will depend inter alia on its performance in providing the debt collection services as assessed periodically by BGE. Further details on the number of framework agreements to be awarded and on how services will be allocated among the panel initially and from time to time thereafter will be provided in the tender documents which will issue in the course of this competition.
The volume of debt collection services actually drawn down from any service provider on the panel will vary from time to time and will depend inter alia on its performance in providing the debt collection services as assessed periodically by BGE. Further details on the number of framework agreements to be awarded and on how services will be allocated among the panel initially and from time to time thereafter will be provided in the tender documents which will issue in the course of this competition.
Bord Gáis Energy’s commitment to delivering quality service to customers requires a flexible, dynamic, and customer focused partner(s), ensuring that as customer and market needs change, this commitment to quality service delivery continues. Accordingly, a key requirement for the debt collections process is the efficient delivery of a consistently high level of customer service.
Bord Gáis Energy’s commitment to delivering quality service to customers requires a flexible, dynamic, and customer focused partner(s), ensuring that as customer and market needs change, this commitment to quality service delivery continues. Accordingly, a key requirement for the debt collections process is the efficient delivery of a consistently high level of customer service.
The services and contractual arrangements which are the subject of this notice are Part B services (as set out in Annex XVII of Directive 2004/17/EC) and accordingly are not subject to the full rigours of Directive 2004/17/EC (and the corresponding Irish Regulations), and that legislation (including, without limitation, the timelines provided for in the legislation) will not be applied by Bord Gáis Energy in this competition, save to the extent expressly required by that legislation in respect of Part B services. This notice is accordingly published on a voluntary basis.
The services and contractual arrangements which are the subject of this notice are Part B services (as set out in Annex XVII of Directive 2004/17/EC) and accordingly are not subject to the full rigours of Directive 2004/17/EC (and the corresponding Irish Regulations), and that legislation (including, without limitation, the timelines provided for in the legislation) will not be applied by Bord Gáis Energy in this competition, save to the extent expressly required by that legislation in respect of Part B services. This notice is accordingly published on a voluntary basis.
Expressions of interest should be addressed in writing for the attention of the energy procurement manager by e-mail to cwhite@bge.ie.
Bord Gais Eireann will have the option of extending the term of any contract awarded for a further period of 1 year.
Duration: 36 months
Reference number: 11/002
Place of performance
Main site or place of performance: Ireland.
Legal, economic, financial and technical information Conditions for participation
Suitability to pursue the professional activity:
If any of the conditions set out in Regulation 53(1) of The European Communities (Award of Public Authorities Contracts) Regulations apply to the applicant, the applicant will be excluded from the competition.
Economic and financial standing:
A full description of candidates' required economic and financial capacity will be set out in the Pre qualification questionnaire.
Technical and professional ability:
A full description of candidates' required technical capacity will be set out in the Pre qualification questionnaire.
Contract execution
Deposits and guarantees required: As per tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: As per tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if Bord Gáis Éireann considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. Bord Gáis Éireann also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as Bord Gáis considers appropriate.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if Bord Gáis Éireann considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. Bord Gáis Éireann also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as Bord Gáis considers appropriate.
Other particular conditions: As per tender documents.
Names and professional qualifications of the staff ✅
Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 3
Languages
Language: English 🗣️
Complementary information Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin 1
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 18886000📞
Internet address: www.courts.ie🌏
Fax: +353 18886125 📠
Information about review deadlines:
Interested parties are referred to SI 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7).
Source: OJS 2011/S 011-016971 (2011-01-14)
Contract award notice (2012-03-22) Object Notice metadata
Document type: Contract award notice