Specialised call centre triage services and related administrative support services
To provide a full front line customer contact triage service to ensure customer contact response within agreed SLA’s, currently 80 % calls answered in less than 20 seconds, calls and mail redirected as appropriate on the day. The service will also be required to report on a daily, weekly and monthly basis on all customer interactions, referrals etc. including detailed analysis of contact type and subject.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at
http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=278592.
Deadline
The time limit for receipt of tenders was 2011-09-19.
The procurement was published on 2011-07-28.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2011-07-28
|
Contract notice
|
| 2012-05-15
|
Contract award notice
|