Provision of recruitment services for Dublin, Shannon and Cork Airports

Dublin Airport Authority plc

DAA is primarily a service organisation and is one of the biggest employers in the state. A key requirement is the need to have the right people resources in place, at the right time.
DAA regularly provides opportunities for mobility to existing staff but recognises that there will be occasions when it is necessary to fill roles from the external market. DAA wishes to put in a place a framework agreement to partner with professional, reputable and delivery oriented employment agencies to ensure that the right people are selected to work with the DAA, with due regard to project timelines and budgets. DAA also wishes to set up a framework agreement to partner with a company which will provide recruitment management & support services internally as a direct partner to the business, as described under lot 6.
Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=307572.

Deadline

The time limit for receipt of tenders was 2011-10-17. The procurement was published on 2011-09-16.

Who?

• Dublin Airport Authority plc

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2011-09-16	Contract notice
2011-10-11	Additional information

Contract notice (2011-09-16)
Object
Scope of the procurement
Title: recruitment services
Quantity or scope:

DAA is primarily a service organisation and is one of the biggest employers in the state. A key requirement is the need to have the right people resources in place, at the right time.DAA regularly provides opportunities for mobility to existing staff but recognises that there will be occasions when it is necessary to fill roles from the external market. DAA wishes to put in a place a framework agreement to partner with professional, reputable and delivery oriented employment agencies to ensure that the right people are selected to work with the DAA, with due regard to project timelines and budgets. DAA also wishes to set up a framework agreement to partner with a company which will provide recruitment management & support services internally as a direct partner to the business, as described under lot 6.Proposals are invited for the provision of services under one or more of the following lots:Lot 1 A single-party framework agreement for volume recruitment.Lot 2 A single-party framework agreement for IT resources.Lot 3 A single party framework agreement for finance & professional recruitment.Lot 4 A single party framework agreement for technical resources.Lot 5 A single party framework agreement for the supply of IT project management services.Lot 6 A single party framework agreement for supply of recruitment management & support services.600 0001 800 000

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Recruitment services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Dublin Airport Authority plc
Postal address: Dublin Airport, Co Dublin
Postal town: Dublin
Contact
Internet address: http://www.dublinairportauthority.com 🌏
E-mail: jane.hughes@daa.ie 📧
Phone: +353 18141365 📞
Fax: +353 18441106 📠

Reference
Dates
Date dispatched: 2011-09-16 📅
Submission deadline: 2011-10-17 📅
Publication date: 2011-09-21 📅
Identifiers
Notice number: 2011/S 181-295702
OJ-S issue: 181
Additional information

DAA will issue a 36 month framework agreement with an option to rollover the agreement by a further 24 months. (ET ref:307572).

Object
Scope of the procurement
Service category: 22
Estimated value excluding VAT: 600 000 💰
1 800 000 💰
Short description:

DAA is primarily a service organisation and is one of the biggest employers in the state. A key requirement is the need to have the right people resources in place, at the right time.

DAA regularly provides opportunities for mobility to existing staff but recognises that there will be occasions when it is necessary to fill roles from the external market. DAA wishes to put in a place a framework agreement to partner with professional, reputable and delivery oriented employment agencies to ensure that the right people are selected to work with the DAA, with due regard to project timelines and budgets. DAA also wishes to set up a framework agreement to partner with a company which will provide recruitment management & support services internally as a direct partner to the business, as described under lot 6.

Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=307572.

Lot number: 1
Title of the lot: A single-party framework agreement for volume recruitment
Short description:

Proposals are invited for the provision of volume staff to include the sourcing of permanent, contract and agency employed staff on a volume basis at Dublin, Shannon and Cork Airports. Such staff are generally recruited to the following areas:

— Passenger operations,

— Passenger services,

— Airport search unit,

— Trolley operatives,

— Customer service agents,

— Retail sales staff,

— Retail stores staff,

— Police / fire,

— Cleaning.

This list is non exhaustive. Some or all of these roles will require candidate testing prior to selection.

Quantity or scope:

— Passenger operations,

— Passenger services,

— Airport search unit,

— Trolley operatives,

— Customer service agents,

— Retail sales staff,

— Retail stores staff,

— Police / fire,

— Cleaning.

This list is non exhaustive. Some or all of these roles will require candidate testing prior to selection.

Lot number: 2
Title of the lot: Single party framework agreement for IT resources
Short description:

Proposals are invited for the provision of IT staff to include the sourcing of permanent, contract and agency employed IT staff at Dublin, Shannon and Cork Airports. The following are examples of roles that arise frequently within DAA:

— SQL / Oracle DBA Administrator,

— Oracle BI Publisher,

— Junior system operator,

— Junior system administrator,

— Virtualisation administrator,

— Project manager.

This list is non exhaustive.

Quantity or scope:

— SQL / Oracle DBA Administrator,

— Oracle BI publisher,

— Junior system operator,

— Junior system administrator,

— Virtualisation administrator,

— Project manager.

This list is non exhaustive.

Lot number: 3
Title of the lot: Single party framework agreement for finance/ professional recruitment not included in other lots
Short description:

Proposals are invited for the provision of Finance and Professional staff to include the sourcing of permanent, contract and agency employed staff at Dublin, Shannon and Cork Airports. This is a varied lot which covers all of the business functions within DAA and all levels from entry level to senior manager. The following are examples of such roles that exist within DAA.

— Part qualified accountants,

— Shared services (accounts) team members,

— Operations planner/ modeller,

— Property manager,

— Health & safety executives,

— Business development executive,

— Marketing specialist,

— Retail manager,

— Internal auditor,

— Data analysts,

— HR business partners.

Quantity or scope:

Proposals are invited for the provision of Finance and Professional staff to include the sourcing of permanent, contract and agency employed staff at Dublin, Shannon and Cork Airports. This is a varied lot which covers all of the business functions within DAA and all levels from entry level to Senior Manager. The following are examples of such roles that exist within DAA.

— Part qualified accountants,

— Shared services (accounts) team members,

— Operations planner/ modeller,

— Property manager,

— Health & safety executives,

— Business development executive,

— Marketing specialist,

— Retail manager,

— Internal auditor,

— Data analysts,

— HR business partners.

Lot number: 4
Title of the lot: Single party framework agreement for Technical staff
Short description:

Proposals are invited for the provision of Technical staff to include the sourcing of permanent, contract and agency employed staff at Dublin, Shannon and Cork Airports. The following are examples of such roles that exist within DAA.

— Architectural technician,

— Engineering technician,

— Mechanical engineer with CAD,

— Electrical engineer with CAD,

— Experienced project managers,

— Experienced programme managers,

— Civil engineers,

— Quantity surveyor,

— Trades staff such as electricians, fitters, carpenters.

Quantity or scope:

Proposals are invited for the provision of Technical staff to include the sourcing of permanent, contract and agency employed staff at Dublin, Shannon and Cork airports. The following are examples of such roles that exist within DAA.

— Architectural technician,

— Engineering technician,

— Mechanical engineer with CAD,

— Electrical engineer with CAD,

— Experienced project managers,

— Experienced programme managers,

— Civil engineers,

— Quantity surveyor,

— Trades staff such as electricians, fitters, carpenters.

Lot number: 5
Title of the lot: Single party framework agreement for the provision of IT Project Management Services at Dublin Airport
Short description:

Proposals are invited for the provision of IT project management services. These services will be provided in accordance with the relevant European and national legislation and also in line with the Quality Standards. Responses should take full recognition of the requirements of these standards. Indicative roles/ services include:

— Senior project manager (5 plus years experience),

— Project manager,

— Business analyst,

— Test manager,

— Specialist management roles,

— May include such roles as Technical, Application, information and data architects, risk manager, ITIL expert, project methodology expert, process development manager, PMO manager including expertise in benefits realisation,

— Senior change manager,

— Project / programme office manager / co ordinator.

The following sections outline the proposed but not limited to services to be provided by the resources provided. The roles may include:

— Research and design of solutions,

— Gathering and documentation of comprehensive business requirements,

— Selection of preferred product / services / solutions,

— Management of system implementation,

— Launch of large scale IT projects,

— Resource management,

— Building and promotion of the IT function and activities.

With a large number of major projects to be implemented, managers are required to lead or assist in many of these projects. In particular, ownership or assistance with the following task may by needed.

— Project initiation,

— Preparation of business cases, to understand the scope, benefits, risks, organisational impact and effort required,

— Assessment and identification of resources needed,

— Seek approval,

— Select vendor through the tender process,

— Detailed planning,

— Analysis of the approved scope and break down into deliverables, involving project control documentation, project schedule, estimated cost of project, risk management, stakeholder analysis and communication plan,

— Assignment of responsibilities,

— Monitoring and control,

— Facilitate progress meetings,

— Track against schedule,

— Report project status,

— Financial reports and status on the cost position,

— Alert the project owner of issues,

— Accurate and timely stakeholder management,

— Implementation,

— Programme and project governance,

— Change management,

— Post project cost procedures,

— Implementation planning and execution.

The business analyst will work closely with the project manager and contribute to the delivery of the project by:

— Fostering a culture which values process excellence and efficiency,

— Enabling a high performance business environment focused on quality in delivery, by taking an end to end approach to addressing key business challenges,

— Provide process improvement,

— Measurably improving the efficiency and effectiveness of existing business processes,

— Gathering and documentation of comprehensive business requirements.

The Test Manager will manage the test activities relevant for the various projects. Projects will be initiated, planned, resourced, executed and implemented in a structured manner.

This role contributes to the success of the overall project by.

— Building and promoting the benefits of structure and consistency of quality across projects,

— Improving the quality assurance process,

— Providing measurable process improvements and ultimately cost savings,

— Preparation of relevant test documentation for various testing stages.

Quantity or scope:

Proposals are invited for the provision of IT project management services. These services will be provided in accordance with the relevant European and National legislation and also in line with the quality standards. Responses should take full recognition of the requirements of these standards. Indicative roles/ services include:

— Senior project manager (5 plus years experience),

— Project manager,

— Business analyst,

— Test manager,

— Specialist management roles,

— May include such roles as technical, application, information and data architects, risk manager, ITIL expert, project methodology expert, process development manager, PMO manager including expertise in benefits realisation,

— Senior change manager,

— Project / programme office manager / co ordinator.

The following sections outline the proposed but not limited to services to be provided by the resources provided. The roles may include:

— Research and design of solutions,

— Gathering and documentation of comprehensive business requirements,

— Selection of preferred product / services / solutions,

— Management of system implementation,

— Launch of large scale IT projects,

— Resource management,

— Building and promotion of the IT function and activities.

— Project initiation,

— Preparation of business cases, to understand the scope, benefits, risks, organisational impact and effort required,

— Assessment and identification of resources needed,

— Seek approval,

— Select vendor through the tender process,

— Detailed Planning,

— Assignment of responsibilities,

— Monitoring and control,

— Facilitate progress meetings,

— Track against schedule,

— Report project status,

— Financial reports and status on the cost position,

— Alert the project owner of issues,

— Accurate and timely stakeholder management,

— Implementation,

— Programme and project governance,

— Change management,

— Post project cost procedures,

— Implementation planning and execution.

The business analyst will work closely with the project manager and contribute to the delivery of the project by:

— Fostering a culture which values process excellence and efficiency,

— Enabling a high performance business environment focused on quality in delivery, by taking an end to end approach to addressing key business challenges,

— Provide process improvement,

— Measurably improving the efficiency and effectiveness of existing business processes,

— Gathering and documentation of comprehensive business requirements.

The test manager will manage the test activities relevant for the various projects. Projects will be initiated, planned, resourced, executed and implemented in a structured manner.

This role contributes to the success of the overall project by.

— Building and promoting the benefits of structure and consistency of quality across projects,

— Improving the quality assurance process,

— Providing measurable process improvements and ultimately cost savings,

— Preparation of relevant test documentation for various testing stages.

Lot number: 6
Title of the lot: Single party framework agreement for supply of Recruitment Management & Support Services
Short description:

Proposals are invited for the provision of a full range of recruitment management & support services to DAA.

Quantity or scope:

Proposals are invited for the provision of a full range of recruitment management & support services to DAA.

The table below highlights some of the services included within the scope of this lot and gives an indication of the skill level of the activity.

Overview of services to be provided within lot 6 with indication of skill level of each activity.

Expertise level activities.

Professional - drafting job specifications based on approval documentation and discussions with hiring manager/ & or business partner.

— Candidate sourcing (searching for potential candidates including through web, appropriate agency, internal referrals etc).

Brand management.

— External or internal generic marketing of DAA’s employer brand in partnership with commercial department,

— Making advertising decisions and following up (determining timing, media and ensuring sign off of copy etc) in partnership with commercial department,

— Application screening (determining agreed screening criteria and conducting screening),

— Interviewing (telephone and face to face) including drafting interview questions in line with DAA competencies and in partnership with the hiring manager/ HR business partner,

— Collating interview notes and providing candidate feedback as required,

— Coaching hiring managers re: interview process, legislation, feedback skills etc,

— Selecting and interpreting assessments (from one off to full assessment centre),

— Making oral offer, written offer, negotiation where required within parameters.

Management Information Systems.

— Provide reports / updates on all stages of service from applicant tracking to roi on advertising, candidate source, retention rates etc.

Internal selection processes.

— Information dissemination,

— Addressing internal queries,

— Arranging briefing sessions,

— Providing feedback to candidates,

— Conducting internal reference checks,

— Advising internal stakeholders of outcome.

Administrative - release of job requirements to preferred supplier agencies.

— Application processing (storing applicant information, responding to applicant) in line with data protection legislation,

— Candidate logistics (interview venue, access, parking, briefing notes, documentation to hiring manager etc),

— Administering assessments,

— Reference checking to comply with Garda vetting requirements and legislation in relation to airport workers.**,

— Issuing regret/ panel letters and addressing related queries,

— Contract issue,

— Gather starter information, payroll, car park passes, ids etc.

Onboarding.

— Agree start date/time/location/induction/uniform etc,

— Meet new hire on first day.

— Posting advert on internal media,

— Completing applicant records.

Definition of skill level terms.

"Professional" level indicates that the resource providing the service is HR qualified, accredited and has strong prior industry experience partnering with all levels within an organisation in addition to specific training in the area of test interpretation, structured interviewing, role analysis etc.

"Administrative" level indicates that the resource providing the service has a 3rd level qualification relevant to the tasks in addition to prior experience in a process/ administrative role dealing with information of a confidential nature and strong attention to detail.

The expertise levels are indicative and may change depending on the seniority of the vacant position.

** Security clearance process.

Administration implications.

Applicants to airport based work are required to complete 2 forms as part of the security clearance and Garda vetting process and to complete basic security awareness training, which is provided by DAA for DAA staff. There are additional requirements for people who have lived / worked / travelled abroad. The advised timeframe for processing of Garda Vetting forms is up to 12 weeks although in practice these forms are often cleared within 4 weeks. The appointed vendor will be required to ensure that all such forms are completed with 100 % accuracy by the job applicant and in accordance with guidelines available.

Reference checking.

There are specific requirements in relation to the reference checking process within an Irish Airport environment which must include complete professional history for the previous 5 years in addition to standard work performance checks.

DAA is primarily a service organisation and is one of the biggest employers in the state. A key requirement is the need to have the right people resources in place, at the right time.

Proposals are invited for the provision of services under one or more of the following lots:

Lot 1 A single-party framework agreement for volume recruitment.

Lot 2 A single-party framework agreement for IT resources.

Lot 3 A single party framework agreement for finance & professional recruitment.

Lot 4 A single party framework agreement for technical resources.

Lot 5 A single party framework agreement for the supply of IT project management services.

Lot 6 A single party framework agreement for supply of recruitment management & support services.

Duration: 36 months
Place of performance
Main site or place of performance: Dublin, Cork and Shannon Airports.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

(1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent;

(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process;

(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession;

(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession;

(5) All candidates must comply with the requirements of the state in which they are established, regarding registration on the professional or trade register.

(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process;

(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the state where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation;

(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law or of the relevant state in which the candidate is established;

(9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law or of the relevant state in which the economic operator is established.

Contract execution
Other particular conditions: Continuous assessment through service level agreement.
Names and professional qualifications of the staff ✅

Procedure
Duration of the framework agreement in months: 36
Languages
Language: English 🗣️

Contracting authority
Contact
Contact point: Group Procurement
Jane Hughes
Address of the buyer profile: http://www.etenders.gov.ie/search/Search_AuthProfile.aspx?ID=AA01415 🌏
Name: Dublin Airport Authority plc
URL for further information: http://www.dublinairportauthority.com 🌏
Phone: +353 1-8141365 📞
Fax: +353 1-8441106 📠
URL for documents: http://www.dublinairportauthority.com 🌏
URL for participation: http://www.dublinairportauthority.com 🌏

Complementary information
Recurrent procurement

DAA will issue a 36 month framework agreement with an option to rollover the agreement by a further 24 months.

Source: OJS 2011/S 181-295702 (2011-09-16)

Additional information (2011-10-11)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2011-10-11 📅
Submission deadline: 2011-10-21 📅
Publication date: 2011-10-15 📅
Identifiers
Notice number: 2011/S 199-323098
Refers to notice: 2011/S 181-295702
OJ-S issue: 199
Source: OJS 2011/S 199-323098 (2011-10-11)

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