Provision of over the counter third party receipting services

Electricity Supply Board

ESB currently receives and processes in excess of 8 million over the counter customer payments on an annual basis. ESB is inviting expressions of interest from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token meter card services.

Deadline

The time limit for receipt of tenders was 2011-02-11. The procurement was published on 2011-01-06.

Who? What? Where?
Procurement history
Date Document
2011-01-06 Contract notice
Contract notice (2011-01-06)
Object
Scope of the procurement
Title: collection agency services
Quantity or scope:
ESB's supply business, Electric Ireland, currently receives and processes in excess of 8m over the counter customer transactions on an annual basis. These transactions include both general bill payments and token card sales (for our prepayment customers). Customers availing of our over the counter bill payment channel can currently pay using cash, cheque, laser, credit card and various other payment media using a giro attached to their bill or a credit card sized payment card which has a scanable barcode. We have approximately 25 000 prepayment customers who purchase tokens using a payment card similar to that used for bill payment.Expressions of interest are requested from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token meter card services, primarily focussing on, but not exclusive to the above.Expressions of interest should be sent by email to contact details in Annex A, Section 111 with reference to the OJEU reference number and ESB file reference number.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services 📦

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for one or more lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Postal address: 27 Lower Fitzwilliam Street
Postal town: Dublin 2
Contact
Internet address: http://www.esb.ie 🌏
E-mail: ssprocurement@esb.ie 📧
Phone: +353 17027365 📞

Reference
Dates
Date dispatched: 2011-01-06 📅
Submission deadline: 2011-02-11 📅
Publication date: 2011-01-07 📅
Identifiers
Notice number: 2011/S 4-005808
OJ-S issue: 4
Additional information
ESB retains the option of extending the framework agreement for an additional 2 years. ESB may appoint up to 5 service providers for each Lot.

Object
Scope of the procurement
Service category: 27
Notice involves: Establishment_framework_agreement
Short description:
ESB currently receives and processes in excess of 8 million over the counter customer payments on an annual basis. ESB is inviting expressions of interest from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token meter card services.
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Lot number: 1
Title of the lot: Over the counter receipting services
Short description:
Provision of a nationwide over the counter receipting service with multiple payment options and capability to settle and deliver payment files in a secure and timely manner.
Quantity or scope:
Provision of.
1. A nationwide over the counter receipting service
2. IT capability to process bill payments for ESB Electric Ireland
3. Capability to settle and deliver payment files in a timely and secure manner
4. Ability to process payments via cash, bill giro, laser, cheque, credit card, payment cards or any other means
5. A range of in store payment options
Lot number: 2
Title of the lot: Token card services
Short description: Provision of nationwide token meter card distribution services.
Quantity or scope:
Provision of:
1. A nationwide token meter card sales service including secure storage and distribution
2. IT capability to process token meter card sales for ESB Electric Ireland
4. Ability to process token meter card sales using payment cards in exchange for cash, laser or any other payment media
5. A range of in store token vending options
ESB's supply business, Electric Ireland, currently receives and processes in excess of 8m over the counter customer transactions on an annual basis. These transactions include both general bill payments and token card sales (for our prepayment customers). Customers availing of our over the counter bill payment channel can currently pay using cash, cheque, laser, credit card and various other payment media using a giro attached to their bill or a credit card sized payment card which has a scanable barcode. We have approximately 25 000 prepayment customers who purchase tokens using a payment card similar to that used for bill payment.
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Expressions of interest are requested from Third Party Agencies who have the capability to provide cost effective bill payment services and/or token meter card services, primarily focussing on, but not exclusive to the above.
Expressions of interest should be sent by email to contact details in Annex A, Section 111 with reference to the OJEU reference number and ESB file reference number.
Reference number: SS/CON/1371
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
1) Supplier name and head office address
2) full contact details (phone, fax email) of the representative for the expression of interest
3) a brief profile of the supplier's organisation, including date of establishment, overall structure, annual turnover, number of employees per function, number of outlets operated, etc.
Economic and financial standing: Will be advised in tender documents.
Technical and professional ability:
1) Please supply a summary of the supplier's experience in providing the services outlined in Lot 1 and/or Lot 2, including number and location of service outlets operated and other relevant information.
2) Provide a summary description (will full reference contact details) of contracts of a similar scale and type currently operated by the company.
Contract execution
Deposits and guarantees required: Will be specified in tender documents.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Will be specified in tender documents.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Will be specified in tender documents.

Procedure
Maximum number of operators of the framework agreement: 5
Duration of the framework agreement in years: 3
Languages
Language: English 🗣️

Contracting authority
Identity
Awarding authority name: Electricity Supply Board
Main activity: Electricity
Contact
Contact point: Procurement, Shared Services
Miriam Graham
Internet address: www.esb.ie 🌏

Complementary information
Review body
Name: The Chief Registrar, The High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Service from which information about the review procedure may be obtained
Name: Supplier's own legal advisor
Source: OJS 2011/S 004-005808 (2011-01-06)
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